Senior Manager, Portfolio Leader Technology Services (Hybrid)

Company Description

The Senior Manager of the Technology Services Portfolio is part of the Continuous Delivery team within the Digital & Tech Department at A&F. The Technology Services portfolio supports strategies tied to Platform and Network infrastructure (both corporate and stores), as well as Operations and Information Security; the foundation on which A&F’s technology stands on. The Senior Manager will lead successful planning and delivery within their Tech Services portfolio, while supporting transformational projects across all D&T pillars including ERP Cloud implementations, Global Network Hubs, and more.  

This position is a hybrid role with flexible on-site requirements at our Global Home Office in Columbus, Ohio.

What Will You Be Doing? 

• Partner with Leaders of Technology Services within the D&T org and the roadmap working team to sequence and intake the prioritized initiatives: 
  • Partner with portfolio planning and architecture to define, sequence and estimate new projects 
  • Be a strategic thought partner in how to ensure the work is effectively laid out, supporting and leading concepting of initiatives as required to better understand the scope or work.  
  • Become intimate with the holistic D&T roadmap and assist in identifying where other Portfolios will drive work to Tech Services, defining cross teamwork and dependencies. 
• Plan, manage and deliver your portfolio of projects by achieving expected outcomes in support of A&F strategic roadmap: 
  • Develop portfolio level plans that are sequenced to maximize value, dependencies and capacity 
  • Ensure traceability from corporate strategy, corporate playbook and business case to project plan and execution 
  • Proactively communicate project plans, schedules and dependencies to all levels of stakeholders 
  • Drive timely decision-making to drive alignment and remove blockers 
  • Escalate issues, and risks with a high sense of urgency; develop and track progress against mitigation plans 
  • Build resource plans to ensure critical cross-functional roles are filled 
  • Accountable for vendor implementation partners and ensuring continuity between vendor project plans and the overall program  
• Set up project teams for success by developing our team members and continuously improving the way we work: 
  • Establish staffing plans that optimize the team’s capacity and ability to execute with high quality 
  • Develop, mentor, coach direct and indirect employees to support your portfolio’s success 
  • Measure performance and provide frequent coaching to uplift skills 
  • Team Up with other Portfolio leaders, BA and Scrum Managers (delivery community) to adapt and identify continuous improvement opportunities. 
  • Team Up with cross functional partners – Technology and Business Teams - for success. 
  • Ensure quality standards are defined, inspected and measured 
  • Creatively problem solve capacity and budget constraints 
  • Provide accountable for financial management and reporting for projects within the portfolio. 
• Be accountable for the portfolio’s success by measuring and monitoring progress against objectives, time, and budget while providing transparent communication to leadership on status, issues, risks, and required decisions across the portfolio 
  • Align the team to the objectives and goals for each initiative. Convey the need to review how work ladders up to the goals. (Repetition is recognition) 
  • Relentlessly manage stakeholder expectations through transparent communications and a deep understanding of business impacts, bridging the “technology gap” with stakeholders across the organization 
  • Define, communicate, and manage dependencies across projects  
  • Support Portfolios success by proactively looking forward for risks / issues to assist in mitigating 
  • Be an escalation point for all risk and issue mitigation 
• Model A&F leadership standards to strengthen our company culture through leadership of self, others and the organization: 
  • Commitment to Quality: Be counted on to deliver high quality as we reach ambitious goals with high business impact 
  • Authentic Goodness: Build up others, Team up to create community and Show up with your best self to inspire others with passion and perseverance 
  • Always Forward: Stay curious, learn from mistakes, and push boundaries by embracing change and creating new and next 

What Do You Need To Bring? 

• B.A./B.S. in Business, Engineering, or technical area required    
• 7-10+ years of Technology related experience specifically Infrastructure or equivalent with knowledge of current and emerging technologies and techniques 
• 5+ years in Project/Program