SENIOR APPLICATION SUPPORT ANALYST-EPIC & SYSTEMS SUPPORT - 9818

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a new system-level priority.

Montefiore Einstein Technology offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 700+ individuals collaborating in our mission to improve the quality of healthcare through advanced IT solutions. Montefiore offers strong benefits, generous time off and a very competitive 403B contribution. 

*Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

We are hiring for a Sr. Application Support Analyst on our Epic Systems and Technical Support team that will be responsible for site assessments, software builds, (TDR) technical dress rehearsals, device installations, testing and implementations. The ideal candidate will have extensive knowledge of Epic, incorporating all technical hardware and software components. This position requires some on-site work in our Bronx, NY and Westchester, NY locations. 

Responsibilities:

• Interact with clinicians/SMEs/end-users to obtain clarification on the use of devices as it relates to their clinical workflows to ensure superior customer service.
• Work across interdisciplinary IT teams and medical center departments to gather requirements and specifications.
• Conduct on-premises site surveys to assess hardware current and future needs.
• Conduct on-premises site surveys to assess network current and future needs.
• Clear and concise documentation using MS 365 products such as Excel, Viso, etc.
• Epic print mapping for printers and workstations
• Conduct Technical Dress Rehearsals (TDR) with all devices that integrate with Epic. Test workstations and peripheral devices, using Epic software modules and executing Epic test scripts to ensure printing queues are created, printers are mapped correctly, and peripheral devices are working as expected.
• Third-party applications testing with Dragon (medical dictation), VPSX (Epic Print Server), (BCA) Business Continuity Access (Epic Downtime)
• Serve as liaison with technical and clinical teams for setup and build of various hardware.
• Convert specifications to logical flow charts.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Modify existing software to correct errors, allow adaptation to new hardware, for enhancements, or to improve performance.
• Test new development and modifications.
• Installation of hardware, software, mobile devices, and other IT peripherals such as workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic.