Student Accounts Associate

POSITION SUMMARY:

Date application must be received for priority consideration by: February 28, 2025
Anticipated Appointment Begin Date: March 17, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Administrative Program Assistant
Division/Department: Business Services/Bursar
Compensation Range (commensurate with experience): Salary Range 19, steps 1 - Step 3 $19.68 -$21.42 /hourly or $3,411-$3,713 monthly @ 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On-campus
Work Hours: M-F (8:00a – 5:00p) Hours are subject to change with notice.

SPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
• For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
• To view SOU’s very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
• Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

POSITION DESCRIPTION:

Business Services, included in the collaborative department of Raider Student Services, strives to meet students’ expectations for convenience and for efficient and effective student account, billing, and collection services. Under the supervision of the Assistant Bursar, the Student Accounts Associate (SAA) provides support surrounding inquiries and concerns related to enrollment, financial aid, and financial topics including billing and payment services to offer clarity and insight of these topics for students, their families, and other constituents. The SAA possesses extensive knowledge of these services and related procedures and deadlines, and plays an integral role in the recruitment and retention of students at SOU.

Minimum Requirements:

• Three years of office experience which included two years at full performance level and experience generating documents; and
• Lead work responsibility or coordination of office procedures.

Preferred Requirements:

• Bachelor’s degree, or significant experience in customer service.
• Experience with Workday, Banner SIS and/or other integrated student information system.
• Cash handling experience, including balancing daily receipts and accounts receivable transactions.
• Experience with computer systems and programs.
• Critical thinking and decision-making skills.
• Ability to prioritize compliance and maintain student privacy.

Essential Functions:

Duties - The following examples of typical work activities are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(75%) Job duties include:

• Serve as the primary point of contact for prospective and current students by phone, email and in person.
• Greet, assist, and explain laws, rules, regulations and policies with professionalism and service to students as a core value.
• Exercise sound judgement.
• Research complex student account issues.
• Respond to student and family inquiries regarding billing or excess funding.