Customer Service Representative - Client Relations - Knoxville

Description

Customer Service Representative - Client Relations Location: ONSITE at Knoxville, TN • Edfinancial

Join Knoxville's #1 Top Workplace!

Edfinancial, recognized for 5 consecutive years as a Top Workplace, is seeking a dynamic Customer Service Representative to join our team. If you excel in communication, problem-solving, and enjoy providing exceptional support, this role is for you!

Why Join Us:

• Competitive starting wage of $21.61/hour ($17.20 base wage + $4.41 in fringe pay for benefits)
• Comprehensive benefits package including medical, dental, vision, and more
• 11 paid holidays and generous paid time off accruing from day one
• Opportunities for career growth and development in a supportive environment

About Us: At Edfinancial, we're proud to be a stable company with a strong growth trajectory. We prioritize employee happiness and career advancement, offering a casual work environment and emphasizing work-life balance. Join a team where your voice is heard, and your career thrives.

Responsibilities:

• Handle client inquiries via phone, chat, or email with empathy and professionalism
• Resolve customer issues promptly and effectively
• Collaborate with senior agents and leadership to ensure exceptional service delivery

Requirements:

• High school diploma or equivalent (degree preferred)
• Strong computer skills and ability to learn new software
• Excellent customer service and communication skills
• Ability to obtain federal security clearance

Apply Now! Join our team and make a difference in the lives of students and graduates. Apply today with our quick and easy 5-minute application process. We look forward to meeting you!

Requirements

EXPECTATIONS 

• Serve as the primary point of contact for clients via phone, chat, or email.
• Demonstrate patience and friendliness in resolving customer inquiries, from simple questions to complex issues.
• Listen attentively to understand and address customer needs effectively.
• Maintain a proactive approach to follow-through and issue resolution.
• Handle customer frustrations with professionalism and kindness, often achieving positive outcomes.
• Access support from senior agents and leadership as needed, ensuring continuous assistance.
• Take pride in making the student loan experience seamless for busy students and graduates.

QUALIFICATIONS 

· High school diploma (degree preferred)

· Computer skills

· Exceptional customer service and phone skills

· Ability to obtain a federal security clearance

· Fluent Spanish speakers a plus, but not required

We will train the right person on the technical aspects of our software and best practices. 

WORK SCHEDULE

This position requires availability during our hours of operation:

Monday 8:00am-9:00pm

Tuesday-Wednesday 8:00am-8:00pm

Thursday-Friday 8:00am-6:00pm

We value your time and offer a quick, mobile-friendly application process using your resume. If you believe you're the right fit for this customer service role, please apply today. We look forward to hearing from you!