Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

<p><b><u>Type of Requisition:</u></b></p>Regular<p></p><p></p><p><u><b>Clearance Level Must Currently Possess:</b></u></p>Secret<p></p><p></p><p><u><span><span><span><b>Clearance Level Must Be Able to Obtain:</b></span></span></span></u></p>Secret<p></p><p></p><p><b><u>Public Trust/Other Required:</u></b></p>None<p></p><p></p><p><u><b>Job Family:</b></u></p>Program Delivery and Execution<p></p><p></p><p><b><u>Job Qualifications:</u></b></p><p><b>Skills:</b></p>Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling<p><b>Certifications:</b></p>None<p><b>Experience:</b></p>8 + years of related experience<p><b>US Citizenship Required:</b></p>Yes<p></p><p></p><p><u><b>Job Description:</b></u></p><h2>As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders. You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.</h2><h2></h2><h2>Selected candidate will provide hybrid support with a mix of remote and on-site support at our Fort Meaded, MD facility.</h2><h2></h2><h2><b>How a Customer Success Manager will make an impact:</b></h2><ul><li><h2>Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations<b>.</b></h2></li><li><h2>Provide scheduling and integration support as necessary for customer changes within the ICAM production solution<b>.</b></h2></li><li><h2>Advocate for the customer to help ensure their positive experience<b>.</b></h2></li><li><h2>Help clients take full advantage of program offerings and maximize business growth opportunities<b>.</b></h2></li><li><h2>Establish, manage, and sustain positive business relationships with customers<b>.</b></h2></li><li><h2>Develop or support development for products such as plans, processes, reports, briefs, training material, user guides<b>.</b></h2></li><li><h2>Facilitate success for customer-facing requirements, changes, events, incidents, or problems<b>.</b></h2></li><li><h2>Conduct demonstrations of delivered solution capabilities<b>.</b></h2></li><li><h2>Assist with the planning of customer-facing services, features, and capabilities<b>.</b></h2></li><li><h2>Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies<b>.</b></h2></li><li><h2>Participate in Scrum calls<b>.</b></h2></li><li><h2>Develop and manage client portfolios<b>.</b></h2></li><li><h2>Analyze customer requirements and emerging needs to anticipate and provide solutions<b>.</b></h2></li><li><h2>Provides expert guidance and leadership to less-experienced colleagues<b>.</b></h2></li><li><h2>May serve as team or task lead. (Not a people manager)<b>.</b></h2></li><li><h2>Other related duties as required.</h2></li></ul><h2></h2><h2><b>What you’ll need to succeed (Required):</b><br/>Bring your program management expertise along with a drive for innovation to GDIT. The Customer Success Manager must have:</h2><ul><li><h2><b>Education:</b> Bachelor’s Degree.  An additional 4 years of experience may be substituted in leu of degree.</h2></li><li><h2><b>Security clearance level:</b> Minimum of an active Secret required.</h2></li><li><h2><b>Experience:</b> 8+ years of related experience.</h2></li><li><h2>Experience and proven track record supporting IT customers as part of an enterprise environment.</h2></li><li><h2>Familiarization with DoW customers and work environments.</h2></li><li><h2>Highly organized and able to multi-task.</h2></li><li><h2>Excellent communication and interpersonal skills.</h2></li><li><h2>Self-driven and proactive nature.</h2></li></ul><h2></h2><h2><b>Desired Qualifications:</b></h2><ul><li><h2>CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification.</h2></li></ul><h2></h2><h2><b>GDIT IS YOUR PLACE</b></h2><h2>At GDIT, the mission is our purpose, and our people are at the center of everything we do.</h2><ul><li><h2>Growth: AI-powered career tool that identifies career steps and learning opportunities.</h2></li><li><h2>Support: An internal mobility team focused on helping you achieve your career goals.</h2></li><li><h2>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.</h2></li><li><h2>Community: Award-winning culture of innovation and a military-friendly workplace.</h2></li></ul><h2></h2><h2><b>OWN YOUR OPPORTUNITY</b></h2><ul><li><h2>Explore an enterprise IT career at GDIT and you’ll find endless opportunities