Data Operations Customer Support Specialist

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p><strong>Job Description</strong></p> <p>The Data Operations Customer Support Specialist will provide technical support for data-related issues.</p> <p><strong>The work:</strong></p> <ul> <li>Troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies.</li> <li>Respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution.</li> <li>Develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization.</li> <li>Monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements.</li> <li>Participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability.</li> <li>Establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.</li> </ul> <p><strong>Must have:</strong></p> <ul> <li>Candidates must meet <strong>one</strong> of the following three areas:</li> <ol> <li><strong>Advanced Degree: </strong></li> <ul> <li>Bachelors degree in one of the following fields: Computer Science, Cybersecurity, Data Science, Information Sys