Provider and Network Management Training and Development Lead

Job Description

A bit about this role:

At Devoted, we believe that strong training and onboarding are critical to the success of our provider network teams. Our network team is often the first point of contact for providers and their staff, making consistency, compliance, and clarity essential to every interaction.

The Network Trainer plays a key role in ensuring our network managers, directors, and both in-house and field network staff are equipped with the knowledge, tools, and resources they need to succeed. This role is responsible for the design, development, and delivery of training programs, as well as close partnership with network leadership to understand workflows, identify best practices, and support standardization where needed.

This is a fast-paced role in an evolving environment. Systems, processes, and priorities change quickly, and the Network Trainer will help ensure the team stays informed, confident, and aligned. Training will be delivered through a variety of methods, including in-person sessions, virtual learning, independent learning modules, and reference materials. 

Responsibilities and Impact will include:

• Develop training content, schedules, and a consistent onboarding timeline for new network employees

• Conduct and facilitate training for new network hires

• Evolve, coordinate, and lead ongoing training for existing network staff

• Create training materials using authoring tools for independent and self-paced learning

• Develop, maintain, and update training resources as processes and information change

• Partner regularly with network leadership, operations, and the broader training team to understand needs, updates, and workflows

• Identify training gaps and recommend or develop solutions to address them

• Follow up with new hires post-training to ensure continued skill development and retention

• Collaborate cross-functionally to support consistency across teams and departments

• Identify and implement creative, learner-friendly solutions to improve understanding and retention

• Build checkpoints and reinforcement moments throughout the training journey

• Analyze network staff needs and training effectiveness

Training topics will include (but are not limited to):

• Provider engagement and communication

• Provider contracting and contractual decision-making

• Network tools and systems

• Working with other departments

• Provider performance reporting and metrics

Required skills and experience:

• 5 or more years of experience in the healthcare industry, preferably supporting Medicare Advantage

• 2+ years of experience in a provider network position. 

• Previous training experience preferred. 

• Powerpoint, word and spreadsheet skills required

• Learning management system skills preferred. 

• Excellent written, verbal, and interpersonal communication skills required

• Strong analytical and problem solving skills

• Strong organization and time management skills

• Ability to work independently

• Ability to multitask

Desired skills and experience:

• Curious mindset with a willingness to ask questions and seek clarity

• Strong desire to improve processes and positively impact the healthcare experience

• Collaborative approach with a focus on breaking down silos

• Hands-on mentality with a willingness to roll up sleeves and get the work done

• Comfortable operating in a fast-changing environment

Salary Range: $100,000 - $120,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety