Customer Svc Rep-Sadlers

This position reports to Karen Tobey, HPM Customer Service Manager 
 
PTO scheduling is tightly managed due to the transactional nature of the position and inability to postpone work within the department.

This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime.  The actual start time will be determined by the employee and manager.

RESPONSIBILITIES:

    Perform all tasks for assigned customers of coordinating and processing orders, pricing and shipment verification, product availability, and customer service activities

    Edit orders to ensure accuracy in price brackets, price lists, and contract applications. Seek manager input for price verification if discrepancy is found

    Oversee a variety of customers, including complex buying groups, and escalate questions to manager as necessary

    Ensure timely communication and follow-through with customers, sales team, plants, distribution centers, and transportation

    Maintain and ensure timely updates of customer account profile information and required document retention files

    Work with internal and external customers as issues arise

    Gather and track order details and research discrepancies

    PTO coverage for teammates

    Other related administrative duties as assigned

QUALIFICATIONS:

Required - 
    Customer service experience, including sales order processing and customer care
    Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
    Excellent communication and interpersonal skills
    Ability to initiate appropriate action independently
    Advanced knowledge of Microsoft Office applications with an emphasis on Excel
    Demonstrated ability to execute detailed work independently and accurately
    Demonstrated organizational skills and ability to prioritize work

Preferred -
    5 or more years of related experience
    Knowledge of or experience with Oracle, Hormel Mainframe, AS400
    General knowledge of accounting, logistics, and foodservice industry

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.