Call Center- Customer Care Specialist (Local to Arizona/Onsite role)

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. 

Job Description

Call Center- Customer Care Specialist (Local to Arizona/Onsite role)

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.

We empower our subscribers to safely embrace technology, knowing their personal information is in good hands. We offer the most advanced identity and privacy protection available through our trusted partnerships. Our product is a proactive identity monitoring service that alerts our subscribers to the first sign of fraud and help in restoring their identity  

Important note:

• This is a full time  Onsite opportunity. Our Contact center is in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf

• Workdays: Sunday through Thursdays or Tuesdays through Saturdays (5 days per week)

• Hourly pay : $ 22.11 Nonexempt. Overtime permitted

• Benefits: $80/ month connectivity stipend, up to 20 days per year PTO, 9 national holidays for 2025, medical/dental/vision with HRA/FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members).  

What you will do as our customer care specialist

• Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner (subscribers call when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft

• Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

• Assist our subscribers log into their online portal, either for the first time, or troubleshooting technical issues

• Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.

• Identify the next steps required for the subscriber through active listening and problem-solving skills.

• Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety

Required Education/Skills and Experiences

• You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis

• Minimum one year of call center experience

• High School Diploma or GED

• Availability to work a scheduled shift consistently

• Strong formal oral and written communication skills and ability to communicate clearly

• Dependability and strong work ethic

• Passion to provide great customer experience

• Highly adaptable and focused on self-development

• Ability to navigate multiple software applications

• High proficiency typing skills and computer comprehension

AIP2024

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Compensation

Compensation offered for this role is $17.50 - 25.62 per hour and is based on experience and qualifications.

At Allstate Identity Protection, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint™, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.