Enterprise Solutions Product Specialist

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

We are looking for a motivated, detail-oriented Enterprise Solutions Product Analyst to join our team and support the ongoing development and improvement of our ServiceNow platform, with an emphasis on Vendor Management. This is an exciting opportunity to work in a collaborative, fast-paced environment where your contributions will directly impact our organizational goals and processes. As an Enterprise Solutions Product Analyst, you will be responsible for driving product management activities, with a particular focus on ServiceNow. This includes facilitating vendor management requests, developing business requirements, creating user stories, and building mockups. You'll also work closely with the development team to troubleshoot issues, communicate requirements, and support automation initiatives across our platform. This role is an essential part of the product team and will help automate business processes, while supporting other applications like Salesforce for our liaison and clinical research teams.

Responsibilities

• Gather and document business requirements and translate them into actionable user stories, business requirements, and mockups.

• Manage and support the OneOncology vendor management process running through ServiceNow, ensuring smooth operation and timely facilitation of requests.

• Troubleshoot issues within ServiceNow, working with development teams to find and implement solutions.

• Collaborate with cross-functional teams, including developers, to ensure smooth product development cycles and operational efficiency.

• Support other teams and OneOncology practices in using the ServiceNow platform effectively.

• Design, develop, and implement automation solutions for business processes using ServiceNow and other relevant tools.

• Identify opportunities for automation and work with stakeholders to optimize workflows.

• Provide support for the Salesforce platform, particularly for the physician liaison and clinical research teams, ensuring the platform meets their needs.

• Assist with building requirements and providing technical support for the Salesforce application.

• Stay informed about industry trends and best practices to continuously improve the products and processes under your purview.

• Proactively suggest improvements to existing systems and workflows.

• Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. 

Key Competencies & Qualifications

• Experience: 1-3 years in a product-focused role with an understanding of the core responsibilities of product teams, including building user stories, writing business requirements, and creating mockups.

• Technical Skills: Strong technical understanding of ServiceNow, with enough knowledge to troubleshoot and communicate effectively with development teams. Experience with Salesforce is a plus.

• Product Mindset: Familiarity with agile methodologies and the ability to work in a fast-paced environment.

• Automation Experience: Proven experience in automating business processes, with the ability to think critically about identifying opportunities for automation and applying suitable solutions, particularly within ServiceNow or other tools.

• Communication: Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.

• Travel: Occasional travel (approximately twice a year) may be required.

• Location: Nashville-based, with flexibility for remote work as needed.

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