Sr Director, Chief Technology Officer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job involves developing and articulating a clear vision and strategy aligned with organizational operations. The individual inspires teams to achieve long-term success in system and cloud engineering, collaborates with industry leaders to influence best practices, and oversees the optimization of cloud systems while mentoring other leaders to build capabilities.

Job Description:

Essential Responsibilities:

• Define and implement a long-term strategic vision for site operations, prioritizing customer satisfaction, operational excellence, and alignment with organizational goals.
• Oversee comprehensive data sets to identify performance gaps and implement data-driven strategies to optimize site operations and enhance efficiency.
• Establish clear, challenging objectives for the site and lead the team with motivation and effective delegation to meet and exceed those goals.
• Lead efforts to recruit, attract, and retain top talent, fostering a diverse, inclusive, and skilled workforce that aligns with the organization's values and mission.
• Cultivate and strengthen relationships with internal teams, external partners, and stakeholders to ensure alignment, collaboration, and mutual success.
• Serve as a role model by inspiring trust and followership among team members and stakeholders through consistent communication, accountability, and leadership.
• Navigate and manage organizational change and ambiguity effectively, driving continuous improvement and fostering resilience across teams and operations.
• Take calculated risks, demonstrating integrity, foresight, and a thoughtful approach to decision-making that balances short-term needs with long-term objectives.
• Uphold and enforce the highest standards of performance and quality, ensuring that all site operations align with organizational goals and customer expectations.
• Regularly engage in self-reflection, seek constructive feedback, and pursue opportunities for personal and professional development to model growth and adaptability for the organization.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

Additional Responsibilities & Preferred Qualifications:

PayPal is establishing a de novo industrial bank charter (ILC) and is seeking an experienced Chief Technology Officer (“CTO”) to be responsible for the overall technology vision, strategy, and execution across