Human Resources Operations Manager - US Client

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team strategically leverages technology and reporting to deliver first class customer service.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:High School Diploma

Minimum Year(s) of Experience:4 year(s) of Human Capital or PwC Experience

Required Knowledge/Skills:

Oral and written proficiency in English required

Preferred Qualifications:

Degree Preferred:Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

• TalentLink technology and HR processes;
• Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc.;
• Create and maintain documentation for deployment and TalentLink processes;
• Create and deliver deployment training to new team members;
• Collaborate with internal clients and other stakeholder groups to identify process improvement opportunities;
• Facilitate execution of deployment enablement team deliverables;
• Serve as an escalation point for the team;
• Collaborate with all lines of service and TalentLink users to identify improvements to the technology and processes, scope requirements and impacts related to proposed changes;
• Analyze current and future technology/process needs and recommend enhancements and solutions;
• Provide oversight of and coaching/development to a team who are providing tactical support performing the following activities including TalentLink updates, utilization forecasting, timesheet analysis, follow on actions for full revenue recovery, sending staff confirmation communications as well as a variety of reporting and analysis mainly related to load balancing of resources;
• Possess extensive knowledge of TalentLink technology and HR and cross lines of service deployment processes a