Staff Product Manager

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. 

If you are an Internal Candidate, please apply via our Internal Job Board. 

----

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

----

Guild is hiring an experienced Staff Product Manager for Customer Solutions & Delivery to lead the development of our customization layer strategy and drive key initiatives that enhance our customers’ experience with us. This is a pivotal role in driving innovation and growth while working with a team committed to Guild’s mission.

As Staff Product Manager - Customer Solutions & Delivery, you will:

• Set Vision & Strategy: Define and drive the strategic vision for a customization layer that will enable Guild to deliver “last mile capabilities” for our customer base.
• Influence & Drive Change: Communicate with clarity and impact to influence stakeholders across all levels. Build cross-functional relationships, navigate complex organizational dynamics, and use storytelling to drive buy-in and champion organizational change.
• Lead Product Strategy: Develop and manage the product roadmap, through partnership with Guild’s GTM teams as well as directly with our Customers. Align product vision with business goals, lead cross-functional discovery efforts, and ensure long-term strategic coherence across teams.
• Ensure Execution & Delivery: Oversee execution of complex initiatives, manage risk, and ensure timely delivery. Anticipate roadblocks, optimize team resources, and establish best practices for execution and delivery across product areas.
• Apply Technical Expertise: Serve as a subject matter expert across product and adjacent technologies. Use data analysis for insights, inform technical trade-offs, and contribute to architectural decisions and innovation opportunities.
• Coach & Develop Talent: Provide tailored coaching and actionable feedback. Support others in identifying growth areas, tracking development progress, and leveraging strengths for improvement.

You are a strong fit for this role if you have:

• 7+ years experience in a software product management or comparable role.
• Experience communicating with and influencing partners across a complex business, including various go-to-market teams and leaders. Comfortable influencing the V and C-level.
• MBA, enterprise consulting, or competitive market research experience strongly preferred.
• Experience building B2B or B2C SaaS portals or other web-based data exchange functionality.

Preferred Competencies

• Validated ability to understand complex business problems and break them down into simple solutions across various areas that focus on customer needs.
• A track record of working collaboratively and effectively with engineering and non-technical partner teams to lead on-time delivery of technical solutions.
• Strong ability to work independently, handle ambiguity, and craft incremental, decoupled solutions.
• Clear, concise communication and presentation abilities.
• A track record of working with external partners and customers, including collecting direct product feedback from large corporations or other institutions.
• Strong partner communication skills, including working with Account Management or Partnerships to conduct systematic discovery on partner needs.
• Interest in UI/UX design principles and in-app analytics.
• Familiarity working with and developing data models.
• SQL proficiency.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total co