Director – Automation Engineering

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Inc is looking for a dynamic automation engineering leader to join and lead a newly formed automation engineering team in Visa’s Global Operations organization at US Ashburn VA office.

Principle Responsibilities/Key Results Areas:
Reporting to the Senior Vice President, Global Operations within Visa’s Operations and Infrastructure organization, this position is responsible for leading automation engineering and tools development function for mission critical 24/7/365 operations for Visa’s key products and services, network operations, endpoint network implementation, system change execution and ITSM processes.  

This position plays a key leadership role in strategic process automation initiatives and will help us build automation first muscle and mindset across organization by providing technology guidance to and partnership with stakeholders in our frontline operations functions, while leading a strong technical automation engineering team.

The position provides technical expertise and leadership to lead all aspects of Global Operations process automation and tools development in order to build efficient process and change execution with target of reduction in time, effort, cost, and manual errors driving precision focus on primary objectives of high availability and customer satisfaction in most efficient manner.

This is a critical role with technical automation responsibility and accountability to deliver automation and tools development to automate routine tasks, standard operating procedures, change procedures, monitoring procedures, smart alerting, incident mitigation procedures, reports generation, impact analysis, system health-checks, automated ticket triaging, patching execution and validation, dynamic real-time topology mapping, 360 degree real-time asset visibility with AI search, automated response to production events, customer 360 degree view, priority call routing, AI powered call classification with real-time customer insights, email/tickets parsing and auto triage, auto swat calls, chatbots, predictive customer personalization, predictive issue remediation and various other operational tasks for the company's global infrastructure and service portfolio including real time authorizations, tokenization, clearing, settlement, digital processing, and many value added services.

The position requires deep technical thinking, hands-on technical skills to develop and deploy automation solutions. We are looking for self-motivated individual who is passionate about automation engineering and takes pride in their deliverables. A successful candidate will bring industry thought leadership to drive the transformation of Visa's global operations toward next-generation operational capabilities with a focus on using the latest innovations in Automation and AIOps.

You'll have responsibility and accountability across areas, including:

• Lead global strategy and execution of automation initiatives for mission critical 24/7/365 operational procedures that are used to operate applications, services, networks and systems in a multi-datacenter and multi-processing environment across various locations around the world.

• Lead and manage technically strong automation engineering team and also function as lead software engineer contributing directly to automation code development.

• Build and execute a short-term, medium-term, and long-term vision for automation engineering.

• Operate as the chief architect for this automation engineering function, continuously enhancing it to drive automation adoption, AIOps adoption and next generation tooling to increase efficiency, productivity, and precision operation.

• Closely partner with various operations teams to understand various operational procedures, monitoring/alerting solutions, change procedures, phone management, ticket support and execute strategic automation plan to drive efficiency and accuracy.

• Apply creative thinking/appr