Client Accounting Coordinator

The Role

Specific duties & responsibilities will include but are not limited to

The role is to manage sales from a Client Accounting perspective from beginning to end encompassing the management of both buyers and sellers’ activities. You will liaise with cross-functional internal teams to improve the entire customer experience. The objective is to provide a high standard of service to clients and the business in a high-pressure environment.  In this role, you will be operating as the lead point of contact within Client Accounting for your allocated sales, for all matters related to the sales and client communication across the EMEA region.

Primary Responsibilities

Conduct and manage all pre-sales and post-sales activities, in accordance with processes and policies, including but not limited to:

• Oversee Buyer registration and ensure compliance control

• Handle requests for extended payment terms and escalate special requests to managers for review and approval, ensuring accurate cash-flow management

• Manage seller payment instructions to ensure timely sale settlement

• Review and manage pre-sale and post-Sale obligations, including effective communication with the business and timely resolution of all issues

Execute and manage all sale activities within set deadlines, ensuring a high level of accuracy and attention to detail.

This will include:

• Review and manage debt collection, including following up directly with clients and the organization to ensure effective communication on outstanding debtors. Provide client invoices and statements as necessary.

• Proactively communicate with the business regarding the status of the sale to ensure effective communication and excellent client service. This includes scheduling meetings and liaising with the Specialist departments, Business Support Group, Post Sale Department, Christies Art Transport, Commercial Finance, Legal and any other communication necessary to meet the objective.

• Prepare and manage sale settlement processes promptly to meet contractual obligations to our sellers. This includes ensuirng all settlement processes are followed and the sale is in a complete position for efficient settlement. Review and ensure seller charges within the specified deadline, and maintain clear and effective communications with the Specialist department, Business support group and the Post sale department to ensure accurate sale settlement. Deliver timely sale settlement reports to the Payments team.

• Process all impromptu sale requests promptly, ensuring accurate amendment and reviews of the ledgers and providing clear responses to departments and clients. This includes but not limited to: re-invoicing for clients, handling after sale request, making items stock, cancelling lots, issuing and processing tax refunds, processing sundry requests credits and debits, and preparing for settlement as required.

• Effectively manage entering all extended payment terms on the A/R and A/P ledgers to ensure accurate cash-flow.

• Assist as needed with the receipting of incoming payments and resolving any issues arising from the payment and receipting process, such as 3rd party payments, unidentified wires etc.

• Regularly monitor and review sale debts to ensure effective debt collection, and add comprehensive notes to the client’s account.

• Effectively handle and escalate issues and queries from internal and external clients, ensuring that management is informed of any critical factors affecting sales and clients.

• Manage and review daily single releases for sale settlement.

Managing Stakeholder Relationships

• Building and maintaining strong, long-lasting relationships with external and internal clients

• Communicate to the business and to clients clearly and with integrity in a professional style

In addition

• Assist as necessary with reviewing and preparation of the Bad Debt Provision

The Candidate

• Knowledge of accounting required

• Fluent English speaker preferred

• You will focus on constantly reviewing and improving efficiencies and effectiveness of our systems and processes.

• You will have strong client management relationship skills.

• You will have very good skills using MS Outlook, Word, PowerPoint, Excel and preferably JD Edwards systems or similar.

• You will be a natural problem solver and solutions focused.

• You will be naturally organised, self-motivated, able to work under pressure and meet deadli