Senior Product Manager - Credit & Payment Insights, (Hybrid, WA)

Job Description

NOTE:   This position is offered as a hybrid role in the Seattle, WA area.  You must be willing to work in office at the Nordstrom Seattle office a minimum of 3 days/week to be considered for this position.

The   Senior   Product   Manager   is   a   key   member   of   the   Nordstrom   Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality and programs for Nordstrom.   Product Management is responsible   for   making   sure   we   build   the   right   products   and   features   for   our customers and business. To accomplish this, Product Managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and  communicate results  of the  feature  portfolio  in  production,  all while ensuring stakeholder alignment.

A day in the life…

• Work with manager to accomplish the following:
  • Measure and monitor key KPI performance for product epics and specific features
  • Develop improvement plans for key KPI degradation
  • Leverage internal KPI’s to identify feature opportunities
  • Prioritize features and develop quarterly priorities and annual backlog
• Partner with UX, Research, and Engineering on feature design
• Work with engineering during feature development to ensure feature objectives are maintained
• Develop a/b testing plan with analytics

You own this if you have…

• 5+ years of product management or equivalent experience with technology, financial, or ecommerce company,  preferred
• Bachelors’ degree in math, statistics, finance, economics, or related quantitative discipline is preferred
• Basic ability to define, measure and analyze processes to identify improvement opportunities
• Experience using and delivering data analytics and visualization solutions to drive business insights, solve problems, and realize opportunities 
• Experience working in banking, retail finance,  credit cards, payments or consumer financial services including collaboration with compliance and accounting functions
• Experience collaborating and integrating with external partners and vendors to deliver solutions for customers
• Familiarity with best practices in fraud prevention and detection, Data Privacy, Data Protection, Payments Card Industry (PCI) standards, and PCI Data Security Standards (DSS)
• Basic technical background and understanding of software development principles, including a/b testing
• Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience and strong interpersonal, oral and written communication skills, especially with executives and senior stakeholders

#LI-Hybrid

#LI-CH1

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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