Senior General Liability Claims Analyst

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

 

GENERAL PURPOSE OF JOB

The Senior General Liability Analyst will provide General Liability claims oversight and advocate for the client to obtain the best possible claim outcome.  

 

DUTIES AND RESPONSIBILITIES

• Advocates for clients by providing claim oversight for claim exposures for General Liability in Commercial Property Casualty.
• Receive initial notification of clients claim, review account instructions (if any), and begin processing of claim.
• Responsible for completing claim file, which includes coverage verification, making preliminary determination of coverage and coverage research to address claim issues that arise to obtain the best outcome for the client.
• Coordinate processing of claim with client, risk manager, designee, carrier, third party administrator, producer, AE and others to advocate on behalf of our client.
• Record and maintain claim information in EPIC system.
• Control service of claims and maintain status and follow up as needed.
• Notifies insurance carrier of any reserve deficiencies, soliciting management assistance when necessary.
• Maintain loss histories.
• Every 90 days, initiates a status or a follow up on all open claims.
• Occasionally author white papers on topics clients are facing in Commercial General Liability.
• Occasionally may attend claim meetings to advocate on behalf of the client, including prerenewal, renewal and claim reviews.
• Assist Sales Team to address client claim issues and prepare claim summaries.
• Assist the Team Leader in various projects, including development of best practices, teaching and training of claim advocates and claim coordinator, and other adhoc projects.

 

POSITION SPECIFIC REQUIREMENTS

• Exceptional customer service skills, including emotional intelligence and commitment to outstanding client service.
• Strong interpersonal skills to work with multiple clients and carriers.
• Problem solving focus, maintains confidentiality and strong listening skills.
• Strong oral and written communication skills.
• Balance team and individual responsibilities and contributes to building a positive team spirit.
• Ability to manage multiple tasks at the same time.
• Upholds organizational values, treats others with respect and works with integrity and ethically.
• Supports organizational goals, follows policies and procedures and completes tasks correctly and on time.
• Exhibits sound and accurate judgment and includes appropriate people in decision-making process.
• Demonstrates persistence and overcomes obstacles while maintaining professionalism.
• Prioritizes and plans work activities, uses time efficiently, sets goals and objectives and organizes or schedules other people and their tasks.
• Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in timely manner.
• Is adaptable, punctual and dependable.

 

EDUCATION and/or EXPERIENCE

• Four year college or university degree preferred
• 4+ years of claim handling and/or claims oversight experience in Commercial General liability required
• Proficiency with Microsoft suite of products, including Excel, Word and PowerPoint
• EPIC system knowledge preferred

 

PERFORMANCE APTITUDES
The following are basic skills and abilities needed to successfully accomplish the essential duties of this job.

 

Data Utilization:

• Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Perform subsequent actions in relation to these computational operations as requested.

 

Human Interaction:

• Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

 

Verbal Aptitude:

• Requires ability to discuss a wide var