SENIOR CONSUMER SERVICE ANALYST - 79012004

Requisition No: 839114 

Agency: Business and Professional Regulations

Working Title: SENIOR CONSUMER SERVICE ANALYST - 79012004

 Pay Plan: Career Service

Position Number: 79012004 

Salary:  $1,298.46 - $1,532.56 Biweekly 

Posting Closing Date: 10/31/2024 

Total Compensation Estimator Tool

DIVISION OF REGULATION
SENIOR CONSUMER SERVICE ANALYST
Position Number: 79012004
Hiring Salary: $1,298.46 - $1,532.56 Biweekly

** OPEN COMPETITIVE **

**This requisition will be used to fill multiple positions.**

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/. 

 

The Work You Will Do:

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for reviewing alleged violations of Florida Statutes and Board rules governing a variety of professions regulated by the department in various counties. Duties include but are not limited to: 

 

Your Specific Responsibilities:

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction.  Identifies possible violations of the Professional Practice Acts, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigation field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assist with the switchboard as needed.
• Performs other related work as required.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively orally and in writing.
• Ability to use available technology to perform duties include computer software, hardware, and data systems.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Knowledge of application requirements, include Florida Statutes, Board and Department rules.
• Ability to plan, organize and coordinate work activities.

Minimum Requirements<