CARE, Program Manager 3

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a highly organized and proactive Program Manager 3 to join our team and support key initiatives such as CHAT (Nuance) and CAFÉ. This role is ideal for someone who thrives in a fast-paced environment, excels at cross-functional collaboration, and is passionate about driving programs from concept to completion.

Job Description

Core Responsibilities

Program Oversight & Execution:

• Manage assigned programs and features from initial requirements gathering through to successful implementation.

• Collaborate with cross-functional teams to ensure alignment on goals, timelines, and deliverables.

• Draft clear and actionable business requirements and support development and testing efforts.

• Maintain strong communication with stakeholders at all levels, providing regular updates and ensuring transparency throughout the program lifecycle.

• Experience with JIRA or similar project management tools is a plus.

Program Management & Delivery:

• Lead and manage multiple programs (typically 5) simultaneously, ensuring alignment with business goals and timelines.

• Understand the scope of programs as defined by business requirements and budget constraints.

• Participate in key planning milestones and guide the core program team from initiation through execution and completion.

• Identify and secure participation from required cross-functional team members, including matrixed project managers.

• Create and maintain comprehensive program plans and documentation.

• Identify and manage critical paths, risks, and issues, and ensure timely resolution.

• Track and manage program schedules, analyze performance against plans, and adjust as needed to meet objectives.

• Ensure program milestones are met and document all major changes in scope, approach, or delivery dates.

Stakeholder Communication & Quality Assurance:

• Communicate updates on major milestones and keep all stakeholders informed of progress and issues.

• Manage proposed changes to program parameters and ensure appropriate processes and communications are followed.

• Monitor and ensure the quality of program deliverables.

• Develop and monitor deployment strategies and tools to support implementation in the field, including trials and controlled customer deployments.

Must-Have Qualifications:

• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.

• Proven program management experience, preferably in a matrixed or cross-functional environment.

• Exceptional organizational and multitasking abilities.

• Experience with CARE systems.

• Demonstrated ability to write clear and actionable business requirements.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Experience with CAFÉ and/or CHAT (Nuance) programs.

• Familiarity with Agile methodologies and tools like JIRA.

• Background in customer experience or support environments.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and