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Service Manager - Commercial Electrical
Cogent AnalyticsUnited Statesfull_timeVerifiedPosted 15 Nov 2024
About the role
Service Manager
Roles & Responsibilities
A Service Manager is a key figure for the commercial and industrial work that is not managed by a GC (General Contractor) and is responsible for overseeing the daily operations and ensuring the successful completion of service work (quote based-estimated per a proposal or T&M). Below are the core roles and responsibilities of the Service Manager, presented in bullet points for clarity.
Reports to: Operations Manager
Management Duties
Scheduling and Work Coordination:· Develops and manages the overall service work (quoted or T&M) schedule, coordinating with various trades and subcontractors.· Adjusts schedules and timelines based on weather conditions, supply delivery, and other unforeseen delays.· Prioritizes tasks and assigns duties to workers and subcontractors to ensure efficient resource utilization.· Schedules daily work through Service-Dispatch Workorders (WO) in Foundation.· Oversees the sequencing of construction activities to minimize downtime and ensure the logical progression of the project.
Service Work Oversight and Execution:· Directs the day-to-day operational aspects of the crews doing service work.· Ensures that all work is executed in accordance with construction plans, specifications, and contract requirements.· Coordinates with the customer to review and monitor service work progress and alignment with set timelines.· Addresses and resolves any discrepancies or deviations from the work or project plans. Quality Assurance:· Implements quality control programs to ensure compliance with quality standards.· Regularly inspects jobsite work for quality and adherence to specifications.· Identifies issues of non-compliance and takes corrective actions promptly.· Coordinates with third-party quality control inspectors for required inspections and compliance checks.
Safety and Compliance:· Establishes and enforces job site safety standards and protocols to ensure a safe work environment.· Monitors job site activities to ensure that workers comply with safety regulations and site-specific safety plans.· Conducts safety audits and reviews accident/incident reports to implement corrective measures.· Ensures that all required permits and legal notices are posted on the job site as per local, state, and federal regulations.
Communication and Stakeholder Engagement:· Serves as the primary liaison between the work site and clients.· Holds regular status meetings to keep all parties updated on project progress and issues.· Communicates effectively with subcontractors and suppliers to ensure timely delivery of materials and services.· Documents important events, decisions, and discussions to maintain a comprehensive project record.
Job Closure / Customer Billing· Reviews completed work orders / service tickets for accuracy. Makes any necessary adjustments (T&M = actual cost, Quoted Jobs = Initial Estimate + any Change Orders / Adders) and closes out in Foundation· Generates customer billing statement· Reviews closed out jobs against target margins vs. actual margins and reconciles variances Resource and Material Management:· Manages the procurement and allocation of materials, tools, and equipment necessary for service work or project activities (includes both inventory and non-inventory items).· Ensures the timely ordering and delivery of supplies to avoid any disruptions in the workflow.· Monitors inventory of materials and initiates reordering when necessary (includes warehouse and service vehicles). · Supervises the use of
Roles & Responsibilities
A Service Manager is a key figure for the commercial and industrial work that is not managed by a GC (General Contractor) and is responsible for overseeing the daily operations and ensuring the successful completion of service work (quote based-estimated per a proposal or T&M). Below are the core roles and responsibilities of the Service Manager, presented in bullet points for clarity.
Reports to: Operations Manager
Management Duties
Scheduling and Work Coordination:· Develops and manages the overall service work (quoted or T&M) schedule, coordinating with various trades and subcontractors.· Adjusts schedules and timelines based on weather conditions, supply delivery, and other unforeseen delays.· Prioritizes tasks and assigns duties to workers and subcontractors to ensure efficient resource utilization.· Schedules daily work through Service-Dispatch Workorders (WO) in Foundation.· Oversees the sequencing of construction activities to minimize downtime and ensure the logical progression of the project.
Service Work Oversight and Execution:· Directs the day-to-day operational aspects of the crews doing service work.· Ensures that all work is executed in accordance with construction plans, specifications, and contract requirements.· Coordinates with the customer to review and monitor service work progress and alignment with set timelines.· Addresses and resolves any discrepancies or deviations from the work or project plans. Quality Assurance:· Implements quality control programs to ensure compliance with quality standards.· Regularly inspects jobsite work for quality and adherence to specifications.· Identifies issues of non-compliance and takes corrective actions promptly.· Coordinates with third-party quality control inspectors for required inspections and compliance checks.
Safety and Compliance:· Establishes and enforces job site safety standards and protocols to ensure a safe work environment.· Monitors job site activities to ensure that workers comply with safety regulations and site-specific safety plans.· Conducts safety audits and reviews accident/incident reports to implement corrective measures.· Ensures that all required permits and legal notices are posted on the job site as per local, state, and federal regulations.
Communication and Stakeholder Engagement:· Serves as the primary liaison between the work site and clients.· Holds regular status meetings to keep all parties updated on project progress and issues.· Communicates effectively with subcontractors and suppliers to ensure timely delivery of materials and services.· Documents important events, decisions, and discussions to maintain a comprehensive project record.
Job Closure / Customer Billing· Reviews completed work orders / service tickets for accuracy. Makes any necessary adjustments (T&M = actual cost, Quoted Jobs = Initial Estimate + any Change Orders / Adders) and closes out in Foundation· Generates customer billing statement· Reviews closed out jobs against target margins vs. actual margins and reconciles variances Resource and Material Management:· Manages the procurement and allocation of materials, tools, and equipment necessary for service work or project activities (includes both inventory and non-inventory items).· Ensures the timely ordering and delivery of supplies to avoid any disruptions in the workflow.· Monitors inventory of materials and initiates reordering when necessary (includes warehouse and service vehicles). · Supervises the use of
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