We Are Waiting for You

 

Hi there!

I am Álvaro Gallego, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at Zurich!

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

 

Who Are We?

 

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a UX Researcher Senior you will have the opportunity to:

• Collaborate on strategic and innovative initiatives that improve the experience of internal users, such as underwriters, claims handlers, and other business teams across Zurich.
• Lead end-to-end research activities across multiple projects, from discovery and user interviews to usability testing, insights synthesis, and recommendations.
• Support product and business teams in understanding user needs, behaviours, pain points, and opportunities, helping shape more user-centred solutions.
• Contribute to the design and validation of innovative experiences, including conversational AI, intelligent workflows, and emerging digital solutions.
• Partner with UX/UI designers, product owners, engineers, architects, and business stakeholders to ensure user insights are considered throughout the product lifecycle.
• Drive evidence-based decision making through a combination of user research, business understanding, market trends, and qualitative and quantitative insights.
• Explore new research approaches, tools, and technologies that help the team continuously improve the way we understand and support our users.
• Work across multiple initiatives simultaneously, balancing priorities while maintaining a high standard of research quality and impact.
• Enhance your skills through exposure to complex enterprise products, AI-enabled experiences, and cross-functional collaboration.
• Contribute to a team that values curiosity, innovation, collaboration, and continuous learning.

 

What Makes You a great Fit?

 

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team.

We are particularly interested in someone who sees research not only as a validation activity, but as a way to uncover opportunities, challenge assumptions, and help teams make better-informed decisions.

1. Individual Contribution and Technical Requirements

• You have significant experience as a UX Researcher working on digital products, enterprise platforms, or complex user journeys.
• You are skilled in a wide range of research methodologies, including user interviews, usability testing, discovery research, surv