National Account Portfolio Director

Overview

Company Overview:

 

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

 

Job Description:

Job Description

Allied Universal® is hiring a Client Portfolio Director to oversee a national commercial real estate client. The Client Portfolio Director collaborates with the Branch/General Manager to provide leadership and operational oversight across a nationally distributed portfolio, ensuring consistent service delivery and alignment with client expectations at every location. As a leader, you will drive profitable business growth by providing world-class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

• Step into a high-visibility role where your leadership, polish, and strategic acumen shape the experience for one of Allied Universal’s most prestigious partners
• Navigate complex stakeholder environments with confidence, diplomacy, and discretion—building trust and driving long-term partnership success
• National travel - 25%

 

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight: 

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business or a related field
• Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
• High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce