Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate within our product development team, you will contribute by leveraging your expertise in product development and optimization. You will make a significant impact, supported by user research and customer feedback, to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. 

Job responsibilities

• Develop and maintain technical documentation, including system specifications, user guides, and process documentation, to ensure clear communication and knowledge sharing across teams.
• Participate in Agile development practices, including sprint planning, daily stand-ups, and retrospectives. Collaborate with the development team to ensure timely delivery of features and enhancements.
• Continuously seek opportunities to improve business processes, systems, and tools. Propose and implement enhancements to drive efficiency and effectiveness.
• Work with end-users to validate and verify that the documented requirements meet their needs and expectations. Conduct user acceptance testing (UAT) to ensure solutions are fit for purpose.
• Identify potential risks and issues related to business processes and technology implementations. Develop mitigation strategies to minimize impact on project timelines and outcomes.
• Support change management activities by helping to develop communication plans, training materials, and transition strategies to ensure smooth adoption of new systems and processes.

Required qualifications, capabilities, and skills

• Strong verbal and written communication skills to effectively convey technical information to non-technical stakeholders and document requirements clearly.
• Meticulous attention to detail to ensure accuracy in data analysis, documentation, and requirement gathering.
• Ability to identify problems, think critically, and develop practical solutions. This includes troubleshooting technical issues and proposing process improvements.
• Ability to analyze data, identify trends, and draw meaningful insights to support business decisions. Proficiency in using analytical tools and techniques is essential.
• Ability to work collaboratively with cross-functional teams, build relationships with stakeholders, and facilitate discussions to gather requirements and resolve issues.
• Basic understanding of project management principles, including task prioritization, time management, and the ability to work on multiple projects simultaneously.
• A strong focus on understanding and meeting the needs of internal and external customers, ensuring that solutions are user-friendly and add value to the business.

Preferred qualifications, capabilities, and skills

• Experience utilizing verbal and written communication skills
• Experience with analytical tools 
• Experience working with Agile methodologies like Kanban & Scrum

 
 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national orig