Senior Manager: Client Development

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Business Development and Marketing department in our New York, Chicago, or Charlotte office, as a Senior Manager: Client Development.

Mayer Brown’s Global Client Team Program is a strategic priority of the firm. The Senior Manager: Client Development will be primarily responsible for leading the business development and marketing efforts for a number of global client team accounts, as well as supporting the strategic direction and infrastructure support for Mayer Brown’s Global Client Team program. Our Client Teams program operates across practices and offices and works to ensure a consistent client-focused approach at the global and regional level. This role may also support relevant global industry groups and support other initiatives that align with the Firm’s strategic plan and will require working closely and collaboratively with the rest of the Global Business Development and Marketing team.

Responsibilities

Essential Functions:

• Business Plans & Infrastructure
  • In collaboration with Leadership, supports client-focused business development activities of the firm and assists with the implementation of a strategic plan and the firm’s approach to key client penetration and expansion programs, including goal setting metrics, support offerings, globalization, and financial and performance reporting
  • Develops client-facing relationships with peer-level administrative commercial contacts, at key clients, to provide another trusted touch point in order to deepen and broaden the Mayer Brown-client relationship
  • Develops and supports implementation of key initiatives, including business plans, client satisfaction reviews, lawyer training and other initiatives to enhance business development efforts for assigned client teams
  • Collaborates with Business Development & Marketing department leadership and client team leaders to develop annual budgets to support initiatives outlined in business plan(s) or as outlined by leadership, including specifying key strategic and tactical objectives and means to achieve annual goals
  • Manages day-to-day responsibilities to ensure that assignments and projects are properly managed and in alignment with the firm’s overall strategic efforts, and that service to clients is exceptional
  • Manages continuous communications and interaction with client team(s), including responsibility for periodic meetings, reports, analysis and progress monitoring, intranet sites, etc.
  • Provides tactical and strategic input and support on the onboarding and integration of lateral lawyers
• Business Development & Profile Raising
  • Develops and support the implementation of key BD initiatives, including client targeting and campaigns, client satisfaction, client seminars and networking events, as well as other initiatives to enhance business development efforts
  • Engages in research and analysis and competitive intelligence-gathering
  • Supports the collection and maintenance of CRM-based contact and other data for marketing planning and for mailing lists
  • Supports the coordination of business development training for lawyers
• Pitches, Proposals & Marketing Materials
  • Provides strategy and manages responses to RFPs, and pitch, presentation, and other opportunities via the development of written proposal and presentation materials for assigned client team(s) and liaises with other industry and product groups, departments, practices and/or country initiatives as needed
• Local Office Support
  • When relevant, provide support for seminars, sponsorships, and other events and initiatives pursued by the firm in your local office
  • When relevant, support the onboarding and integrat