Technology Adoption Manager - Digital Transformation

Position Summary

The Technology Adoption Manager drives successful adoption of new and existing technologies not only within the organization but also with external stakeholders. This role blends change management, communication, training, product enablement and analytics to ensure external customers, RRX employees understand, use, and realize value from digital tools. The ideal candidate partners with Business stakeholders and Enterprise Digital Solutions and IT teams to deliver measurable outcomes — higher adoption, reduced friction, better productivity, and overall improved customer and employee experience.

• Gain strategic buy-in from internal and external stakeholders by being excellent collaborator and partner.
• Be a product champion and independent contributor who can work cross-functionally to achieve shared success with minimal oversight.
• Be comfortable operating in ambiguity and thrive in converting rapidly changing environments into opportunity
• Ability to work in a fast-paced, high-energy environment and bring sense of urgency, build structure & be highly organized by paying attention to the details.
• Strategize, execute and get hands-on to lead best in class change management practices to help penetrate product adoption across internal and external stakeholders. 
• Works directly with senior leadership to ensure messaging, communication and adoption plans are well strategized.
• Escalates potential issues in timely fashion and seeks paths for resolution
• Excellent communication skills and ability to manage expectations

• Change Strategy & Planning
  • Collaborating with Change Management team within Enterprise PMO, define change, communications, and training plans tied to business outcomes.
  • Develop and execute adoption strategies and roadmaps for enterprise technology rollouts (e.g., DTA Customer onboarding, Workflow automations, SFDC CRM Migrations, AI agents deployments etc.).
  • Conduct stakeholder analysis, impact assessments, persona mapping, and readiness assessments.
  • Drive and align with Product owners, Application analysts, DevOps/Release specialists to adhere to established SLA’s and KPI’s.
  • Partner with key stakeholders across External & Internal stake holders (Business, Digital/IT functions) to prioritize, escalate and set appropriate expectations.
  • Gain insights into improvement opportunities to drive efficient ways to operationalize day-to-day ticket management
• Enablement & Training
  • Working with change management team, design role-based enablement (101 to advanced), learning paths, quick guides, videos, and job aids.
  • Deliver live/virtual enablement sessions; Enable Learning & Development knowledge base and partner with Learning Management Systems/teams to deliver SOP’s across the organization.
  • Build and manage a Champions/Power Users network to amplify local adoption.
  • Coordinate cross‑functional responses, communication to drive adoption.
• Release & Change Management
  • Create clear, timely, multi-channel communications (email, intranet, town halls, Teams, Yammer/Viva Engage).
  • Establish feedback loops (surveys, focus groups, office hours) and iterate on the plan.
• Product Adoption & Experience
  • Partner with product owners to translate features into business value and use cases.
  • Map and improve end-to-end user journeys; reduce friction and change fatigue.
  • Coordinate pilots, phased rollouts, and hyper care to ensure smooth transitions.
• Measurement & Continuous Improvement
  • Define adoption KPIs and leverage goal‑setting frameworks such as Objectives and Key Results (OKRs) to drive clarity, alignment, and measurable outcomes. Build dashboards and scorecards.
  • Analyze telemetry, usage data, and sentiment to identify gaps and opportunities.
  • Report progress to executive sponsors; recommend course corrections.
• Governance & Risk
  • Align with IT governance, InfoSec, Privacy, and Compliance requirements.
  • Ensure accessibility, inclusive design, and localization needs are met.
  • Maintain documentation, standards, and reusable adoption frameworks.
• Additional Responsibilities
  • Technology Adoption Leader need to combine change management expertise with strong product/program management capabilities with a high degree of executional own