Traffic Incident Management Specialist

Posting Start Date:

February 29, 2024

Posting End Date:

March 13, 2024

Position Number:

80003666

Union:

Non-Union

FLSA Status:

Salaried Exempt

Department:

Traffic Engineering and Operations

Salary Grade:

E-15

Salary Range:

$69,346.37 - $104,019.55

Employment Type:

Full Time

Building Location:

TIP Building (Operations Center)

Building Street:

2850 Turnpike Industrial Drive

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

Building Zip Code:

17057

Work Schedule: Flexible Work Options

 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.

 

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

• Hybrid Work - combination of remote and in-person reporting
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days

*Some options may require completion of probationary period.  The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

Job Purpose and Summary

This position is responsible for Traffic Incident Management (TIM) projects and programs for the Pennsylvania Turnpike Commission (PTC). Work is performed with independence and reviewed by a manager for attainment of program goals and overall customer satisfaction. This position leads consultants involved in the support of the traffic incident management projects and programs.

Essential Functions & Responsibilities

Responsible for planning, coordinating, and implementing TIM projects and programs.  Develops performance measurement systems to monitor and ensure the effectiveness of TIM programs to assist in improving non-recurring congestion issues, incident clearance time, and emergency transportation operations. 

Gathers and analyzes data to more effectively respond and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible.

Leads the operation of the PTC’s Safety Services (fire, emergency medical services, and other service providers) including oversight of related contracts and ensuring compliance with contractual requirements. 

Drafts operating guidelines for the preparation, maintenance, and implementation of contracted emergency services. Schedules, administers, and tracks of all necessary TIM training for all emergency service providers and PTC employees. 

Leads the development and implementation of the annual budget for emergency contracting responsibilities within the respective cost center.

Develops After-Action Reviews (AAR) for incidents that occur along the turnpike. Coordinates incident and emergency management related policies, guidelines, and procedures with various agencies and local authorities.

Monitors and reports on the performance and quality of services involving the Authorized Service Provider (ASP) program. 

Ensures monthly, quarterly, annual, and fiscal reporting requirements are fulfilled for TIM projects and programs.

Recommends and implements changes to facilitate effectiveness for assigned programs. Coordinates, collaborates, and participates on project/program teams and meetings. 

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

Qualifications

Nine (9) years of experience in traffic incident management, fire service, emergency medical services, vehicle towing/recovery, or law enforcement.
OR
Five (5) years of work experience in traffic incident management, fire service, emergency medical services, vehicle towing/recovery, or law enforcement AND a bachelor’s degree in business administration, industrial safety, public administration, public safety, engineering, or planning. 
Equivalent combination of education and/or experience may be accepted.

Completion of National Incident Management System (NIMS) courses are preferred.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Competencies

Business WritingCommunication ProficiencyConflict ManagementCustomer ServiceDecision Mak