Sr. Consultant, BI Governance

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Summary

The Client Services Business Intelligence (BI) & Analytics team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, and analyze data to share insights.

We are a part of the Client Services Global Business Operations function and work with all levels of stakeholders, from executive leaders sharing insights with the C-Suite to customer-facing colleagues who rely on our assets to incorporate data to their daily responsibilities.

The Sr. Consultant of BI Governance will help make Client Services’ data easier, more stable, and more secure for our internal customers.  This role is focused on maximizing the value of Client Services’ BI investments and encompasses a subset of traditional Data Governance responsibilities.  The team is responsible for the policies, processes, and tools that will allow business and data experts across Client Services to use data better.

Responsibilities

• Utilize Agile practices to build a BI Governance program for Client Services including, but not limited to:

  • Measuring and monitoring usage of our tools and assets

  • Certifying a Single Version of the Truth for CS-wide metrics

  • Enhancing the performance, usability, and security of our platforms

  • Identifying business-user created BI content that is a candidate for expansion

• Ensure users from across Client Services can easily access, understand, and use appropriate data

• Partner with Visa’s Chief Data Office, ensuring a seamless integration between Visa’s enterprise-wide capabilities and Client Services’ last-mile BI solutions

• Partner with our Engineering team to ensure all data assets meet our standards for certification and ease of use

• Serve as a domain expert, providing mentorship which helps team members grow their skills and careers in data

• Communicate openly with stakeholders to ensure your deliverables meet business needs

• Be a thought leader who grows the data culture of Visa’s Client Services function

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s or advanced degree in a STEM field
• Robust understanding of corporate data applications such as CRM (e.g., MSFT Dynamics, Salesforce), BI platforms (e.g., Tableau, QlikView, PowerBI), and basic engineering and coding for small and big data (e.g., SQL, Hive, Spark)
• Demonstrated experience managing BI platforms such as Tableau Server
• Superior analytical, data visualization, and problem-solving skills
• Excellent written, oral, and presentation skills, including the ability to synthesize complex and technical information into clear recommendations and courses of actions
• Visa experience or knowledge of payments or client service industries is desirable
• Enjoys asking the next question and searching for deeper knowledge about everything
• A team player and collaborator, works well with a diverse g