Jobs and Careers

Enterprise Customer Success Manager

San Francisco, United Statesfull_timeVerifiedPosted 19 Dec 2025

💰 $200,000/yr($170,000/yr – $200,000/yr)

About the role

About Sprig

Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.

Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.

Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.

If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.

About the Role

Join Sprig as an Enterprise Customer Success Manager, where you’ll partner with some of the world’s leading enterprise companies to drive measurable impact and help customers achieve their business goals. In this role, you’ll act as a strategic advisor to senior stakeholders, helping customers deeply understand their users, adopt Sprig across teams, and realize sustained value from our platform.

You will own the end-to-end customer lifecycle for a portfolio of high-value enterprise accounts, spanning onboarding, adoption, expansion, and renewal. This role is highly cross-functional and requires close collaboration with Sale and Product teams to develop scalable success strategies that drive best-in-class Net Revenue Retention (NRR). As part of the Sprig Customer Success team, you’ll also help influence product direction by bringing enterprise customer feedback directly into our roadmap.

This role is based out of our San Francisco office 4 days per week.

Your Impact

Own post-sale growth for enterprise customers, focusing on expansion through strategic success planning, multi-threading, and proactive commercial alignment.
Uncover and activate upsell/cross-sell opportunities by analyzing product usage, identifying adoption gaps, and mapping Sprig’s value to broader business objectives.
Drive executive engagement and cross-functional advocacy to ensure Sprig is seen as a strategic partner, not just a research tool.
Lead onboarding and enablement with an expansion lens, ensuring early value realization and adoption across multiple teams.
Partner with Sales to convert success into revenue, supporting proposal development, champion training, and QBRs that set the stage for growth.

Your Strengths

7+ years driving revenue growth through enterprise customer success, strategic consulting, and analytics, with deep experience managing Fortune 500 and global enterprise accounts.
Proven track record of owning high-value books of business, consistently delivering on retention, upsell, and cross-sell targets across multi-stakeholder enterprise relationships.
Strong program leadership and project execution skills, enabling scalable customer engagement models and revenue expansion through complex stakeholder alignment.
Expert in uncovering and activating expansion opportunities, from usage-based growth to multi-product adoption, driving both ACV and LTV uplift.
Executive presence and influence, with experience presenting business value and product strategy to C-suite and senior decision-makers across GTM, Product, and Finance functions.
Fluent in cross-functional collaboration, working hand-in-hand with Sales, Product, and Revenue Operations to translate customer insights into commercial outcomes.
Willing to travel up to 25% for in-person executive alignment, customer QBRs, and enterprise growth planning.