Employment Investigator - AMS - Seattle

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About the Team:
The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. This function will act as a subject matter expert department, providing advice to HR colleagues and business leaders on all Employee Relations and HR Compliance policies and procedure issues, to ensure consistency across the entire group.

We are looking for an individual with a strong HR investigation background with a focus on bullying, discrimination, harassment and retaliation cases for Employee Relations in the AMS region. The main responsibilities include conducting prompt, thorough, and fair investigations consisting of background research, investigative interviews, and debrief meetings in partnership with Employment Legal, HR and the business.

The successful candidate should exhibit strong competency to articulate complex issues to the business and also ensure all such matters are dealt with in line with policy, best practice and legislative requirements to mitigate any risk.

Responsibilities:
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation and produce comprehensive and clear investigation reports and/or outcomes;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.

Qualifications

Minimum Qualifications:
- Bachelor's degree required;
- 5+ years of experience (preferably working in a tech company) with solid and traceable experience in workplace investigations, ER, or HR;
- Experience in investigating and advising on employment-related matters is mandatory;

Preferred Qualifications:
- Working experience in multiple AMS jurisdictions and knowledge in labour law will be highly advantageous;
- Excellent problem-solving, analytical, and writing skills, strong communication skills with the ability to manage various stakeholders/programs concurrently;
- Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a fast-paced, changing environment;
- Hands-on with a bias for action and be flexible to meet the needs of our rapid growth.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire crea