Operations & Marketing Manager (ZR_22056_JOB)

This is a remote position.

You are a high-performing, A-player who thrives in fast-paced environments. You love keeping things organized, ensuring projects run smoothly, and making sure clients are always informed. You’re proactive, take initiative, and think beyond just checking tasks—you actively improve processes and create a better experience for clients.

You’re a team player who collaborates well, stays transparent about challenges, and always looks for ways to add value. You want to be part of something bigger, contributing to the growth of a fast-moving, high-impact branding agency.

What You’ll Do

Project Coordination:

• Manage timelines, tasks, and milestones in Asana, keeping everything up to date and easy to follow.
  

• Track progress across branding and web projects, flagging risks and helping unblock the team.
  Set up and maintain project templates and workflows to streamline repeatable work.
  

Team Support:

• Use Slack for day-to-day communication, nudges, reminders, and updates.
  

• Be the go-to for organising team check-ins, capturing next steps, and keeping internal folders tidy and accessible.
  

• Make sure files are always checked and ready before being shared externally.
  

Client Coordination:

• Schedule client calls, send follow-ups, and help keep client communications clear and timely.
  

• Keep track of deliverables and ensure we’re always delivering what we promised, when we promised it.
  

Automation & Process Improvements:

• Spot inefficiencies and build smarter systems to solve them.
  

• Set up automations in Asana, Slack, Google Workspace, or Zapier to save time and reduce human error.
  

• Document and improve SOPs so our workflows scale as we grow.
  

General Operations:

• Support the founder and Creative Director with day-to-day operational needs.
  

• Help manage contracts, scheduling, invoicing, and other