OPERATIONS & MGMT CONSULTANT MANAGER SES - 67056557 APD/ DDDPAND PATHWAYS CHATTAHOOCHEE, FL

Requisition No: 870743 

Agency: Agency for Persons with Disabilities

Working Title: OPERATIONS & MGMT CONSULTANT MANAGER SES - 67056557 APD/ DDDPAND PATHWAYS CHATTAHOOCHEE, FL

 Pay Plan: SES

Position Number: 67056557 

Salary:  $3,057.09- $3,362.80 BIWEEKLY 

Posting Closing Date: 02/28/2026 

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AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: Quality Assurance Manager (Operations & Mgmt Consultant)- Selected Exempt Service (SES)

POSITION NUMBER: 67056557

OPEN COMPETITIVE OPPORTUNITY

SALARY RANGE: $3,057.09- $3,362.80 BIWEEKLY

 

This is a highly responsible administrative and professional position with the Agency for Persons with Disabilities in the service of secure forensic residents.  This position manages and coordinates organization-wide efforts to ensure the organization’s quality management and improvement (QMI) programs of staff development and quality assurance are planned, integrated, and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic initiatives.  The incumbent assures that organization-wide initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for policy development; provides leadership and coordination for improving the organization’s core and support functions, and evaluates the impact that systems improvements have on resident services.  The incumbent is responsible for developing and establishing standards for a secure forensic population.

 

Position Summary

The Quality Assurance (QA) Manager job duties and expectations are as follows:

 •          Plans, implements, and facilitates a continuous quality management and improvement system for secure forensic residents and staff, including operating procedures, manuals, and standards, that leads to a positive and measurable impact on residential resident services. 

•           Conducts internal audits, facilitates corrective action for external audits, administers a record database of all standards, and performs analysis of performance. 

•           Coordinates with organizational and Agency performance and quality initiatives to ensure optimal use of resources.

•           Mentors subordinate managers, including recruitment, training, work assignments, performance evaluations, development of career goals, and disciplinary action. Designs appropriate organization-wide quality, performance, and improvement training. 

•           Coordinates quality performance and improvement capacity building for all levels of management and employees.

•           Trains and certifies in-house quality performance and improvement trainers for various performance and quality improvement training programs.

•           Designs and implements a recognition program for Quality Performance and Improvement Teams.

•           Increases the quality, performance, and improvement capacity of the organization in order to ensure that organizational and client goals are effectively and efficiently met.

•           Increases the organization’s capacity to evaluate and improve the effectiveness of resident services, practices, partnerships, programs, use of resources, and the impact the systems’ improvements have on resident services.

•           Establishes a continuous quality performance and improvement effort, monitoring and reporting system.

•           Regularly reports the status of performance and quality improvement efforts and impacts.

•           Coordinates and prepares reports for leadership, including resident services, economics, and other impact reviews. 

•           Collaborates on the design of the information technology infrastructure required to support quality performance and improvement capacity system.

•           Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.

•           Searches out the best quality performance and improvement practices and collaborates with other residential facilities to establish best practices syste