Operations Specialist

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Overview

The L2 Operation Specialist is responsible for the setup, configuration, and maintenance of the RGS administrator system. They will also handle all second-line escalation of Application RGS issues and problems. The ideal candidate will have 1-3 years of Casino/Lottery operations experience, as well as strong analytical and communication skills.

Responsibilities

•    Owns set up and configuration of the RGS administrator system in particular areas
•    Handles all second-line escalation of Application RGS issues and problems
•    Work with the L3 team to diagnose highly complex technical issues and work with functional experts to resolve them
•    Assists in Customer Service training, quality assessment, and monitoring of RGS inquiries
•    Monitor trends and activity within the RGS system with a focus on RGS application, making recommendations for changes where appropriate
•    Develops training material and delivers training and coaching to IGT RGS Customers
•    Evaluate and recommends RGS System enhancements

Essential skills:
•    Heavily analytical with the ability to understand and develop semi-complex reports and analysis
•    Able to communicate complex ideas and systems
•    Typically, has 1 to 3 years of Casino/Lottery operations experience plus a bias toward analytics and system knowledge

Desirable skill/experience:
•    Knowledge/Experience/Understanding of integration processes from the point of implementation/development phases to production roll-out
•    Knowledge of desktop/mobile browser debugging is highly desirable
•    Knowledge of system networking is highly desirable
•    Knowledge of understanding of API (SOAP/REST) data exchange and XML reading is highly desirable
 

Qualifications

•    Bachelor's degree in Computer Science, Information Technology, or a related field
•    1-3 years of Casino/Lottery operations experience
•    Strong analytical and problem-solving skills
•    Excellent written and verbal communication skills
•    Ability to work independently and as part of a team
•    Experience with the RGS administrator system
•    Knowledge of integration processes, desktop/mobile browser debugging, system networking, and API (SOAP/REST) data exchange and XML reading is desirable

 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.