Sr. AD, Patient & Community Clinical Educator (PaCE) - ILD - West Plains

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Senior Associate Director (SR AD), Patient & Community Clinical Educators – (PaCE) - ILD is responsible for the strategic direction and leadership of Boehringer Ingelheim ILD Therapeutic Area(s) (TA) within a defined geography. This position includes the development and implementation of the TA specific business and customer engagement plans, which may include engaging with marketplace stakeholders prior to product approval. The incumbent demonstrates expert knowledge of TA disease state, treatment guidelines, product, supportive care, adverse event management and the marketplace. This role works closely with a variety of internal stakeholders, including all functions within the Patient Excellence unit, to enhance the overall customer and patient experience. The incumbent also has an in-depth working knowledge of the TA multidisciplinary team, which may include prescribing and non-prescribing healthcare practitioners, patients, care partners, consumers, community organizations, and advocacy partners.

In this role, SR AD, Patient & Community Clinical Educators – (PaCE) - ILD may engage with internal and external stakeholders, in the pre, per and post- launch phase of the product life cycle to gain insights and feedback on opportunities to positively impact patient health. This knowledge will be utilized to support the design and development of TA programming and educational resources (disease state and product) that support a variety of stakeholders, which may include healthcare providers, patients, care partners, community advocates, specialty pharmacies, and Hub partners. As a leader, the incumbent will also ensure equal and consistent application of established policies and procedures in the management of employees to meet or exceed respective goals. The position holder may provide case management oversight (assessing, planning, implementing and monitoring the support provided to patients throughout their therapeutic journey).

Duties & Responsibilities

• Recruits, leads, and develops a staff of ILD Patient and Community Clinical Educators to educate patients, care partners, consumers, advocacy partners, prescribing and non-prescribing healthcare providers and community organizations on disease state and Boehringer TA products.
• Collaborates closely with Patient Excellence functions, Sales & Marketing Leaders and other TA stakeholders to develop and coordinate resources to support educational goals and a seamless patient experience.
• Leads and coaches direct reports to a high level of productivity.
• Manages fiscal resources to within 2% of assigned budgets.
• Identifies and develops top talent.
• Defines clear objectives, allocates resources, provides development opportunities, and conducts ongoing coaching and performance reviews.
• Ensures the team is staffed with qualified, highly motivated personnel and contributes to building a positive culture within the BU.
• Serves in the player/coach role as needed to ensure optimal educational coverage of assigned region.
• Encourages direct reports to own their careers and take full advantage of Boehringer career development offerings.
• Drives performance management of all personnel in the region including all disciplinary action to ensure personnel are meeting expectations in their roles.
• Spends appropriate amount of time cultivating and maintaining relationships with relevant TA customers, networks and stakeholders to understand customer needs.
• Actively anticipates shifts across the marketplace.
• Responds to the needs of the customer in a timely and professional manner.
• Utilizes marketplace knowledge and appropriate data sources to assist in the development of the TA national and regional educational plans.
• Attends Patient Excellence, TA management and marketing meetings to recommend customer needs and product strategies to ensure that Patient and Community Clinical Educators have the tools needed to provide educational programming to address unmet educational needs across the marketplace and increase our market penetration.
• Provides feedback to sen