Director, Technical Learning & Capability Development

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Director, Technical Learning & Capability Development reports to senior operations leadership and is responsible for the global strategy, governance, and execution of technical capability development programs supporting manufacturing, maintenance repair and overhaul (MRO), logistics, and other technical operations across the enterprise.

This leader will establish and continuously improve standardized technical training, certification, competency management, and workforce development programs that ensure employee readiness, operational excellence, regulatory compliance, and organizational scalability. The role is accountable for developing enterprise-wide learning frameworks, skills matrices, qualification standards, and certification pathways that enable a highly capable technical workforce.

As a member of the Operations Leadership Team, this individual will partner with Manufacturing Engineering, Quality, Service Operations, Supply Chain, Planning, Regulatory Affairs, Human Resources, and business leaders to ensure workforce capability aligns with strategic priorities, operational capacity, new product introductions (NPI), and evolving technology requirements.

The Director will drive continuous improvement of technical learning systems, optimize training resources, and leverage data and performance metrics to accelerate workforce readiness, improve productivity, reduce quality risk, and support global operational growth.

Essential Job Duties

• Lead the design and execution of training programs and learning strategies aligned with the Operations business priorities and global strategy.
• Design and oversee technical training programs for technicians and material handlers and establish a framework to monitor training delivery quality via the use of standardized processes for onboarding, competency checks and training assessment tools.
• Drive innovation in learning delivery through blended, digital, and experiential approaches, enabling scale.
• Lead, coach and develop a team of training professionals, fostering a culture of collaboration and continuous improvement.
• Establish a framework for measuring and evaluating learning effectiveness and impact, using data to improve training programs and demonstrate business impact.
• Manage budgets, resources, and equipment to ensure cost-effective and high-quality learning solutions.

Qualifications

Required Skills and Experience

• Bachelor’s degree in: Engineering (Mechanical, Electrical, Industrial, Manufacturing, Biomedical) or Manufacturing Engineering Technology or Operations Management or Supply Chain / Industrial Technology or equivalent technical experience

• 12+ years of experience leading technical training, workforce development, learning programs, manufacturing operations, service operations, engineering organizations, or related technical environments

• 5+ years leading managers and technical training organizations supporting large-scale operational or technical workforces

• Demonstrated experience building and scaling workforce capability programs in complex technical environments

• Experience developing competency frameworks, certification programs, qualification systems, and skills matrices

• Experience partnering with operational, engineering, quality, and business leaders to translate technical requirements into effective workforce development programs

• Experience implementing and scaling learning management systems (LMS), certification tracking systems, or workforce development platforms

• Strong understanding of adult learning principles, in