Director, Sales Training and Enablement

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Visa University (VU) is changing the learning culture at Visa and is becoming an integral part of life at the Company where every employee and client will have access to a wealth of resources to enhance their effectiveness. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

The Director, Sales Training & Enablement is responsible for the global training strategy for various sales transformation initiatives that will drive our revenue growth. This role will serve as a trusted advisor and partner to Global and Regional Sales Excellence teams and will drive learning initiatives focused on the selling in a multi-product B2B environment to maximize sales. The ideal candidate has experience developing and executing the sales learning strategy in partnership with sales enablement/excellence functions at a high growth company. In addition, the candidate will have experience building strong and collaborative relationships with cross-functional stakeholders at all levels to understand needs and provide well defined learning solutions to maximize impact and drive consistent results. This position will report to the Senior Director / Dean of Sales College, Visa University. 

Essential Functions

• With the guidance of the Dean of the Sales College, develop an overall learning strategy and implementation plan for the Sales Lifecycle infrastructure –B2B selling, commercial acumen, cross-functional selling, sales leader effectiveness- that meets global needs and promotes and facilitates a high performance culture.
• Serve as a performance consultant and collaborate with global and regional business partners to determine strategic learning needs of the organization. Understand key business drivers and operational infrastructure.
• Develop an overall learning strategy and implementation plan for the business that will drive growth, aligned with business objectives and key KPIs.
• Cultivate strong and mutually respectful relationships across the organization and partner with leadership to solve complex problems and identify business improvement opportunities.
• Engage, collaborate and partner with colleagues and resources within the Visa University organization (including other College Deans, VU Productions, Enablement, and Market Learning team) as needed to successfully support and fulfill learning solution delivery, including facilitating relevant training offerings.
• Leverage existing VU platforms and tools to more efficiently obtain feedback, deliver training globally and measure learning effectiveness to drive continuous improvement.
• Use human-centered design approaches to discover, design and develop meaningful solutions to ensure the business has the capabilities to compete in the future.
• Use design expertise, business acumen, and influencing skills to design, curate or build the most impactful learning solutions. Be adept at both designing learning programs as well as providing strategic direction for work done by external providers.
• Leverage a network of external content providers/experts as appropriate to ensure best-in-class solutions for each business objective.
• Prioritize training needs with the business leaders and market/regional teams. Customize curriculum and plans based on nuances for certain team, like Merchant Services.
• Develop, implement, and evaluate the