Director, Clinical Support

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Summary:

Reporting to the Chief Clinical and Development Officer, the Director of Clinical Support will spearhead initiatives and programs that support the clinical excellence and performance of the ClearChoice Network. The Director of Clinical Support will create and execute impactful strategies and systems to empower clinical staff to help centers flourish. This role will oversee clinical staff onboarding and training, as well as manage traveling clinical support and prosthodontic programs to a network of over 105 centers nationwide. Leading a team of (4), the Director of Clinical Support will have a pivotal role in driving adoption of clinical initiatives and best practices across the Network.

Essential Responsibilities: 

Leadership

• Manage and develop a high performing team of (3) Clinical Support Specialists and (1) Technology Integration & Training Manager.

• Indirect oversight of a team of approximately 10+ traveling prosthodontists.

• Provide 1:1 coaching and team training.

 Clinical Staff Development

• Improve and execute the network Clinical Staff Onboarding Plan to ensure clinical teams acquire and embrace necessary tools, knowledge, skills, and behaviors to become successful in their centers.

• In partnership with cross-functional corporate teams, create a support system to follow up on the key outcomes desired from staff onboarding and training programs.

• In partnership with center owners and field leadership, help guide clinical staff development and retention strategies.

Center Support

• Supporting Adoption of Network Initiatives such as the expansion of services (i.e. implant dentures, hygiene), digital workflow adoption, and decreasing days to final and days to surgery.  

• Deploy traveling Clinical Support Specialists as needed to support training needs or interventions necessary to provide the highest level of patient care.

• Deploy traveling Prosthodontists as needed to support vacancies or interventions necessary to provide the highest level of patient care.

• Continue to develop and enhance programs and/or initiatives for clinical staff that will support continued improvement across clinical and operational KPIs and goals.

• Facilitate the adoption of best practices and behaviors.

Key Competencies:

• Creativity: Must be able to generate innovative solutions that meet the needs of our doctors and the business.  He/she must be a strategic thinker, adaptable and solution oriented.

• Passion & Tenacity:  Must have the fortitude to stay with a position or plan of action until the objective is achieved or is no longer reasonab