Underwriting Support Specialist/Sr. Underwriting Support Specialist Environmental and Energy

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The primary purpose of the Underwriting Support Specialist position is to serve as an integral member of the underwriting team fulfilling basic underwriting responsibilities. This position will handle day-to- day client servicing including underwriting issues and managing workflow to ensure the client has a superior experience. This role allows production underwriters to focus on broker relationships and business development. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Sr Underwriting Support Specialist role is responsible for underwriting less complex renewal business. Supports attainment of written premium goals, loss ratio, and growth opportunities of team by providing backup to underwriters and superior customer service.

Job Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Gather and review information on financial conditions, risk exposure, loss history, and economic trends that may impact the terms and conditions offered to the client.
• Accountable for accurate underwriting documentation/information in account management system and adherence to documentation standards.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
• Under Underwriter direction, issues coverage documents and makes policy changes as requested.
• Senior USS: Provide forms/coverage interpretations and advice on additional coverage needs, understand and evaluate exposures, and underwrite policy change requests.
• Senior USS: Manage renewal business under limited supervision of an Underwriter and move to writing new business - prepare analysis of exposure and present to Underwriter for signoff.

 

Requirements:

• Excellent communication and organizational skills
• A commitment to excellent customer service
• Strong critical thinking skills
• Demonstrates the ability to follow processes, produce error-free work and achieve high levels of accuracy; strong attention to detail
• Uses initiative to prioritize work after receiving training
• Demonstrates analytical skills and the ability to exercise