OEM Field Support Manager (Remote)

Date Posted:

2026-04-08

Country:

United States of America

Location:

US-AR-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We are looking for an OEM Field Support Manager (FSM) located near Little Rock, Arkansas. The FSM will manage key relationships with a strategic OEM customer located in Little Rock. They'll be a primary liaison and brand ambassador between the assigned customer base and P&W Canada providing technical and commercial support.

To succeed in this role, you will be an experienced professional with strong technical skills in aviation maintenance. The FSM will be a key point of contact for a strategic customer in the area, so you will also need to have strong customer service/customer relation skills and be comfortable working with competing priorities. The regular hours for this role will be Monday-Friday from 8am-5pm. Additionally, there will be times where after hours and/or weekend coverage is needed to support the business.

Key Responsibilities:

Field Support at P&WC consists of all the activities associated to the successful management of key customers in the assigned region, including technical, commercial and/or logistical support requirements.

More specifically, in this role you may:

• Act as a single point of contact for the strategic customers in the region.

• Act as a liaison between the customer base and other areas of the business.

• Own, maintain and drive resolutions to engine-related “aircraft-on-ground” situations.

• Support regional technical/commercial reviews and senior management meetings with the customer base.

• Support other P&WC business units that manage customer accounts and events within the region.

• Support Entry-into-Service (EIS) activities.

• Provide input on new contract proposals for customers within the assigned region.

• Help to define strategies to drive service level improvements.

• Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs.

• Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with the appropriate departments within P&WC.

• Visit and cultivate relationships with key customers in the assigned region through routine contact.

• Provide back-up support for customers in other adjoining regions, as needed.

Qualifications You Must Have:

• An Advanced Degree in a related field with a minimum of 7 years of aerospace experience in MRO management, customer account management, and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 10 years of prior relevant experience, OR in lieu of a degree a minimum of 14 years of prior relevant experience.

• Active US Driver’s License and Passport.

Qualifications We Prefer:

• 10+ years direct customer-facing experience.

• Previous experience in aviation maintenance, field services, engineering, or other relevant technical positions within the aerospace industry.

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