Strategic Engagements Lead

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

We are seeking a founding Strategic Engagements Lead to build and scale our customer-facing engagements. This role requires an individual who is ready to step in immediately as a player-coach—leading client projects, managing relationships, and driving execution—while simultaneously laying the foundation for a team that will own this function in the future.

You will be accountable for owning and driving results with our most strategic clients. You will scope and drive delivery for GenAI customers to ensure expansion and growth in the account. In doing so, you’ll work on delivering pilots and complex datasets at the frontier of GenAI— working with Snorkel teams to ensure high quality & on-time delivery. In this highly-cross functional role, you’ll serve as the critical interface between customer and Snorkel teams across operations, engineering, product, and research.

You’re someone who isn’t afraid of blank space as you embrace scrappiness, experimentation, and quick iteration. You’ll report to the Head of the DaaS, and you’ll have the ownership and agency to build from the ground up as a founding team member of this rapidly scaling business.

Responsibilities 

• Lead and execute critical / strategic client engagements, working to understand their business needs, challenges, and opportunities
• Manage long-term success and expansion of customer accounts by anticipating risks and proactively driving towards strategic customer alignment.
• Lead technical scoping and execution frontier GenAI projects in partnership with operations, product, and engineering teams.
• Oversee project financials, budgets, and forecasts, ensuring alignment with business goals.

• Codify best practices, methodologies, and operational frameworks for Engagement Management.
• Identify key competencies and structure needed to build a high-performing Engagement Management team.
• Recruit, train, and mentor future Engagement Managers, ensuring they are set up for success.
• Define key metrics, governance structures, and execution models to drive client satisfaction and internal efficiency.

Qualifications

• 7+ years experience in technical account management, customer facing roles, and data labeling/delivery
• Proven track record driving customer outcomes including pilot wins/expansions and strategic project deliver
• Experience leading scoping & execution for complex GenAI projects and data pipelines 
• Executive presence in front of customers & strong presentation / communication skills; the ability to become a trusted partner/advisor to customer
• Ability to manage of team members for individual project engagements, growing + building a team of world-class engagement managers

The salary range for this position based in the San Francisco Bay Area is $170,000.00 - $240,000.00. All offers include equity compensation in the form of employee stock options.

Be Your Best At Snorkel   Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.   Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.   Snorkel AI is proud to be an Equal Employm