Administrative Assistant - Arizona School of Real Estate and Business

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity.  These values guide our interactions with each other, our customers, and the community.
Position Overview
Join our team as a Customer Service Representative—a key support role for our valued students and instructors. Reporting directly to the Site Manager, this role holds a pivotal position in establishing a crucial point of contact for both internal and external teams.
Your primary responsibility will be to seamlessly manage daily facility needs, working hand-in-hand with the Site Manager to identify and resolve procedural matters. Elevate our customer and student experience by delivering top-tier, white-glove customer service, transforming them into our enthusiastic "raving fans."
We're on the lookout for individuals who embody happiness, patience, motivation, and care. Your responsiveness to co-workers, students, and customers will be instrumental in shaping a positive environment, making you the friendly face of our school.This onsite role demands schedule flexibility, including occasional evenings or weekends. If you're ready to be the driving force behind creating exceptional experiences and ensuring a positive atmosphere, we invite you to apply and contribute to the success of our institution.
This is an in office role at Arizona School of Real Estate and Business, located at 7350 N. Dobson Rd. Suite #120 Scottsdale, AZ 85256

What You'll Do

• Welcome all guests, checking students in, and assisting students with scheduling.
• Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner. 
• Answer virtual student inquiries via chat support or phone support in a timely manner.
• Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system. 
• Assist the Site Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned. 
• Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed. 
• Assist students with licensing applications.
• Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
• Provide friendly service, support, and encouragement to students.
• Work offsite at special events such as expos and fairs. 
• Complete other duties and special projects as assigned. 

What You'll Need to Succeed

• High school diploma or GED required; some college preferred.
• Minimum 1-2 years of experience with customer facing roles required. 
• Must be proficient in Microsoft Office.
• Basic experience with using CRM software preferred.  
• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Ability to multi-task and practice critical thinking in a fast-paced environment.

Physical Requirements

• The ability to lift boxes up to 40 pounds. 
• Sitting or standing for extended periods of time.
• The ability to set up, break down, and move tables and chairs for events. 

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today! Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.