Customer Service Representative-clerical support only

Client Services Support - Clerical

Position Overview

The Client Services Support - Clerical role at Cloverhaven Animal Hospital is a strictly administrative position designed to assist with document management, inventory tracking, and client record maintenance. This role does not involve animal handling and remains clerical only at this time.

Primary Responsibilities

Document & Records Management

Scanning & Filing:

Scan invoices and assign them to the appropriate folder.

Scan medical records and hospitalization forms, ensuring correct file assignments.

File paperwork into designated physical folders as required.

Medical Records Handling:

Email medical records to clients per daily records requests.

Assign digital records to patient accounts as applicable.

Update client information in the PIMS (Practice Information Management System) based on submitted client information sheets.

Client Services & Workflow Support

Petdesk Requests:

Cross-check incoming requests from Petdesk and create client/patient number notes for technician follow-up.

Inventory Monitoring:

Report low inventory (non-controlled medications/products) based on bottle or box count (no direct handling of medications required).

Facility Maintenance

Perform light cleaning duties including:

Sweeping

Mopping

Dusting

Role Limitations

🚫 No animal handling or restraint🚫 No direct medication handling🚫 No medical assistance or veterinary support tasks🚫 Strictly clerical and administrative duties

Ideal Candidate

✔ Detail-oriented and organized✔ Comfortable working in a veterinary setting without direct animal contact✔ Proficient in administrative tasks, record-keeping, and scanning✔ Able to maintain confidentiality and accuracy in patient records

This role is essential for supporting the daily operations of the hospital while ensuring efficient client record management and workflow processes. Any adjustments to responsibilities will be discussed with management as needed.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.