Director of Housekeeping

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline.  The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings. 

Overview:

The Director of Housekeeping will be responsible for overseeing all aspects of the housekeeping operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency for the hotel. This role is critical in maintaining the pristine condition of all guest rooms, public areas, and back-of-house spaces, significantly contributing to the overall guest experience.

This role requires a dynamic leader who can strategically plan, organize, and direct the department through periods of significant change and growth, ensuring seamless operations while upholding brand standards.

Key Responsibilities:

• Leadership & Management:
  • Lead, mentor, and develop a high-performing housekeeping team, fostering a positive and productive work environment.
  • Oversee daily operations, including room assignments, inspections, and inventory management.
  • Develop and implement departmental policies, procedures, and service standards.
  • Conduct regular staff meetings and training sessions to ensure continuous improvement and adherence to standards.
  • Foster a culture of exceptional guest service within the department.
• Quality Assurance & Standards:
  • Maintain exceptionally high standards of cleanliness, order, and appearance in all guest rooms, suites, public areas, and back-of-house spaces.
  • Regularly inspect rooms and public areas to ensure compliance with hotel and brand cleanliness standards.
  • Implement and monitor effective quality control programs.
  • Address guest complaints and concerns promptly and effectively, ensuring complete guest satisfaction.
• Financial Management & Budgeting:
  • Prepare, manage, and adhere to the departmental budget, controlling labor costs, supply expenses, and linen inventories.
  • Analyze financial data and implement strategies to improve profitability and efficiency without compromising quality.
• Pre-Opening Expertise:
  • Pre-opening: Develop and execute comprehensive pre-opening plans for the housekeeping department, including staffing, training, procurement of supplies and equipment, and establishment of all operational procedures.
  • Strategically manage housekeeping operations during opening phases, minimizing disruption, ensuring safety, and coordinating effectively with construction teams. This includes planning for temporary setups, and deep cleaning schedules.
  • Participate in the selection and procurement and OS&E (Operating Supplies and Equipment) related to Housekeeping.