Digital Integration Technical Account Manager

Wood is recruiting for a Digital Integration Technical Account Manager.

The position is based in our offices in Houston, TX on a Hybrid basis with regular travel throughout the region as required.

Authorization to work in the US without sponsorship from Wood is required.

Reporting to the Business Manager of Digital Integration within the System Integration business, the Digital Integration Technical Account Manager will be accountable for Automation and Controls business growth and delivery in multiple industry verticals.

Join a culture of innovation, pushing the boundaries of what is possible to seek the best solutions for our clients.

Key Objectives 

• Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within Energy sector.
• Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence.
• Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed.
• Develops and delivers business plans in support of Energy business growth, in line with Woods strategy.
• Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals.
• Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance.
• Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements.
• Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization.
• Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood’s strategy.

Key Accountabilities 

• Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends)
• Responsible for key clients and / or more complex projects (i.e., clients with strategic requirements or higher revenue and / or headcount)
• Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
• Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications.
• Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks.
• Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting.
• Work with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required.
• Develop and implement a focused strategy at customer level, support bid and tender activity as required and assume responsibility for positioning and new growth opportunities.
• Understand customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset.
• Ownership of HSSEA matters across customer contract(s): ensure HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values.
• Is a champion and role model for ethical behavior and compliance with applicable laws and policies.
• Supports the development and growth of people assigned to end-market / customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s)
• Supports recruitment, selection, and development of talent, ensuring effective performance and capability management, acting as a coach/mentor, and encouraging and supporting open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement.
• Partially billable as a consultant, project manager or technical advisor.  Billability percentage is a function of growth/execution priorities.
• Typical KPIs; applicable to end-market / customer contract(s)
  • Revenue growth
  • Gross Margin improvement
  • Project / Program Delivery Excellence 
  • Pipeline growth (indirect; influence/collaborate with G&D)
  • Regula