Transformation Program Manager-CHVAC Americas

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Transformation Program Manager-CHVAC Americas

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.  Join us and we can make a difference together.

Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced Program Manager to lead the transformation and change management effort for our North America service business.   This individual will oversee the fulfillment of long-term organizational goals and work closely with internal stakeholders on initiatives that will drive growth within the business.  This is a high visibility role that has regular engagement with executive leadership.

Key Responsibilities

• Function as a program manager to support CHVAC Americas service leaders in the execution and sustainment of the transformation program

• Oversee execution of transformation program roadmap to outline strategy, objectives and project alignment; oversee dependent projects that are needed to reach the program's goals

• Actively drive sustainment of the program, monitor market and overall business performance and drive interventions when needed

• Capture next level initiatives to drive further growth and operational performance improvements; seek out continuous improvement opportunities for incorporation into the program

• Plan, scope, and execute various growth initiatives and drive change management and sustainability

• Optimize and expand the scope of key transformational program tools, including digital platforms, playbooks, operational cadence, etc.

• Align internal stakeholders and channel partners to support our growth objectives

Specific objectives include

• Ensure consistency in the operating cadence, program methodology and results across all markets within CHVAC Americas field service business

• Identify needs and support local market teams with execution where needed

• Coordinate activities between 3rd parties and multiple project elements, giving detailed attention to program strategy, project management and execution

• Provide program leadership to individual sub-projects, ensuring thorough planning, scope definition and execution

• Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on-time, in-budget)

• Work with internal teams on project execution and seek opportunities to improve team efficiency

• Remove obstacles and escalation when necessary to ensure projects stay on track to committed timeline and objectives

• Support impact analysis and assess change readiness; implement actions when/where required

• Ensure dependent projects have well-defined business cases/return expectations and methods to track results over time

• Contribute to and capture program-level reporting and presentation materials

• Develop and deliver presentations to leadership and key stakeholders

• Consider effective transfer and application of process and tools for use in multiple business segments

• Collaborate with internal stakeholders, consultants and/or partners as required

Required Qualifications

• Bachelors’ degree

• Minimum of 7 years of experience in Program or Project Management or Operations or Finance or Business Transformation.

Preferred Qualifications

• Bachelors’ degree in operations, business, finance, or related fields

• 10+ years of experience supporting high impact, cross-functional projects

• Proven ability to manage various project types, including digital technology, service sales & service operations

• Working knowledge of practical project management methodologies, best practices and tools including passport and agile

• Experience managing projects through the full project lifecycle

• Project management certification and/or training

• Proven ability to complete projects on-time, within budget, with desired results

• Ability to manage customer and partner resources and expectations

• Critical th