Hilton’s Global Technology team is leading the way in shaping the future of hospitality experience for our guests, owners and Team Members by utilizing advanced smartphone features such as Digital Key and Connected Room for integrated entertainment. By developing and implementing state-of-the-art technology, this team ensures that Hilton has the necessary technology needed to support our ongoing global expansion, while remaining at the forefront of hospitality technology innovation.

What will I be doing?

This is a critical leadership role, overseeing the Technology Field Services across Continental Europe. The position will collaborate with Sr Ops stakeholders as well as leading the technology team member across the region, while driving technology strategy and feeding back to the technology team on  regional needs.

The Senior Director of Technology Field Services is pivotal in ensuring seamless collaboration between Hilton’s Corporate Technology Groups, operational leaders, support teams, on-site General Managers, and Technology Team Members across the Continental Europe region. This role aims to ensure the smooth integration of Hilton’s technology according to the company’s standards and to lead the regional technology function to success.

As part of your role, you will oversee technology investments to ensure that the environment remains current and always fully supported. You will provide guidance to properties and team members on technology standards major initiatives, best practices, and assist with the planning of technology roadmaps and budgets for the hotels in your region.

You will be responsible for creating short- and long-term investment plans for the hotels in collaboration with Hilton Asset Management. Additionally, you will oversee the on-property technology teams for managed hotels ensuring their skills are aligned and their focus is on achieving company objectives while fostering personal growth. Furthermore, you will play a vital role in the learning, development, and succession planning of your team and the hotel teams. You will participate in the regional Executive committee, providing updates and aligning the department to the set business goals. 
More specifically, you will:

•    Establish the overall strategy and operational framework for the Managed & Leased properties in the region, overseeing and regulating initiatives to optimize the business value generated
•    Create and continuously evaluate support structures within the region and establish and maintain regular communication with corporate management teams, brands, and other stakeholder groups as appropriate
•    Manage the cross-functional links between other departments of the area team
•    Implement appropriate measures and controls to ensure optimal performance of function and accomplishment of objectives
•    Oversee the Cyber Security and Vulnerability Management efforts and compliance for the region in line with the corporate KPI’s to ensure the security and integrity of company data and systems
•    Communicate key technology messages to hotels and area teams, determine staffing needs, and oversee training and development of hotel technology team members
•    Direct and prioritize the hotel technology team's duties, conduct regular performance reviews, and provide feedback for professional growth
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