Director, Chronic Care Management Business Success – Obesity Management

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Develop and execute on a plan to grow Teladoc Health’s Chronic Care Management suite of products. Work cross-functionally to align internal partners to ensure field-facing teams have the appropriate tools, resources, and voice to address issues. Resolve barriers and ensure internal teams are enabled to grow bookings and revenue for Chronic Care Management solutions and products. Serve as a primary point of contact and liaison to external partners navigating complexities and providing advisement.

Essential Duties and Responsibilities

Driving new sales

• Partner with various business unit teams (i.e. product, sales ops, finance, etc) to support the success of sales teams, driving growth in specified business lines
• Partner with external partners to optimize solutions, ensuring member and client value creation
• Develop deep understanding of the book of business and drive forward strategies that enable growth
• Work closely with the leadership to translate overall growth priorities to businesses
• Partner cross-functionally to prioritize white space opportunities for revenue and bookings
• Work with Sales leaders to ensure a robust pipeline to support bookings goals
• Collaborate with Commercial teams on go-to-market initiatives for specified products and/or lines of business

Driving client success

• Coordinate with the Client Success team to ensure that Teladoc Health is delivering and communicating value to clients with the programs
• Track member funnel performance to identify areas of optimization
• Work with Clinical, and Data Science teams to ensure that outcomes are properly tracked and reported back to clients to demonstrate the ROI, VOI and clinical outcomes of the programs
• Partner on initiatives to improve and maintain high degree of member engagement for these products with Marketing, Product, and Clinical teams
• Ensure alignment of product expansion partnerships to business strategy by collaborating with corporate business development and various BU level partnership teams
• Collaborate with Marketing teams to ensure that member outreach, comms and engagement meet client needs
• Receive Voice of Market/Client from Commercial teams and funnel into business strategy and marketing, product, clinical plans

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Supervisory Responsibilities

No

Qualifications Expected for Position

•   8-10+ years’ experience leading cross-functional teams for business growth in Chronic Care Management

•  Experience working with relevant external partners (i.e. Pharmacy Benefit Managers)

• May require an understanding of prior authorization and rebate operational processes

•  Ability to recognize sales opportunities and partner with Sales, Client Management, Marketing, Product, Data Science, and Clinical teams to maximize growth opportunities

•  History of partnering with Client Implementation teams to deliver at scale

•  Strong leadership skills with ability to inspire vision and drive revenue

•  Experience working cross-functionally with sales, marketing, operations, and finance within a matrix organization of a 5,000+ person company to meet corporate KPIs

•  Experience independently identifying operational inefficiencies, developing solutions, and leading cross-functional teams to resolve them

•   Experience creating large project proposals and presenting them to C-level decision makers

•  Experience presenting to internal and to client C-level stakeholders

•  Experience with financial analysis and drivers of gross margin

•  Ability to work in ambiguous environments with minimal supervision and produce results

•  Ability to manage and guide multiple workgroups consisting of stakeholders from different internal orgs

Travel: Upon Business Needs

Travel percentage reflects an estimate and is subject to change dependent on business needs

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabiliti