Nurse Practitioner/Physician Assistant, Virtual Clinical Support

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a highly skilled and dedicated Advanced Practice Provider (NP/PA) to support clinical operations in our Virtual Clinical Support team. The APP will be responsible for providing patient care, focusing on tasks such as virtual consultations, refill requests, care coordination, and supporting clinical teams with non-direct patient interactions. This role plays a critical part in ensuring patients receive continuous, high-quality care while the overall efficiency of healthcare delivery, reducing primary care burden, and enhancing patient outcomes.

We are open to hiring full-time, part-time, and per diem NP/PAs for this position.

Full-time schedules include Monday–Friday or four 9-hour days, typically between 8:30/9:00 AM and 5:00/6:00 PM, with some flexibility within standard office hours (8:00 AM–6:00 PM).
Part-time schedules are flexible but require availability on Mondays.
Per diem shifts are flexible but must be full-day commitments (no partial shifts).

 

Job Summary

Clinical In basket Management

• Prescription Refills: Handle routine prescription refill requests, review patient history, and ensure that refills are appropriate, reducing the administrative burden on PCPs.
• Patient Messages: Respond to patient inquiries or concerns that come through the EHR, addressing issues that do not require the direct involvement of the PCP.
• Out of Office Coverage: Review incoming lab results, flagging abnormal findings, and initiating follow-up actions as necessary.
• Virtual Visits
• Same Day/Next Visit: Perform virtual consultations for non-urgent issues, providing preliminary assessments and management plans, escalating cases to the PCP when needed.
• Chronic Disease Management: Manage chronic conditions through virtual visits, ensuring patients adhere to their care plans, making adjustments as needed, supporting PCPs in ongoing care.
• Care Coordination
• Referral Management: Manage referrals to specialists or other healthcare services, ensuring that patients are directed to the right level of care in a timely manner.
• Communication Liaison: They act as a liaison between the patient, PCP, and other specialists, ensuring that communication flows smoothly and that care plans are followed.
• Patient Education: Provide patients with education on their conditions, treatment plans, and self-care strategies during virtual interactions.

Quality & Process Improvement:

• Innovation: Participates in continuous process improvement, including thoughtful engagement with process consideration for how to adjust and refine process, providing feedback to leadership as appropriate, and willingness to try new ways of accomplishing overall team goals.
• Quality Assurance: Participate in quality improvement initiatives and ensure compliance with clinical guidelines and organizational policies.
• Continuous Learning: Stay updated on the latest clinical practices, telehealth trends, and EPIC EHR functionalities to enhance patient care and efficiency.

 

Qualifications

Education
Master's Degree Nursing or Masters Degree in Physician Assistant required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Registered Nurse [RN - State License] - Generic - HR Only preferred Nurse Practitioner [NP] / Advanced Practice Registered Nurse [APRN] [State License] - Generic - HR Onl