Sr. Decision Analytics Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Summary:

The Global Business Intelligence & Analytics (Global BI&A) team has a simple mission: we turn massive amounts of data into actionable insights that ensure seamless, secure commerce experiences across Visa’s physical and digital eco-system, as well as decision support to Visa internal leadership. Our analytic and data professionals deliver on this mission by implementing data-based solutions, analysis, and insights targeted at increasing Visa’s value to clients, such as authorization optimization, effective authentication/3DS/token life cycle management, improving security and reducing fraud rates.

Data analytics is a critical pillar of Visa’s Client Services (CS) organization and, as such, this position is an essential component of delivering against the promise and security of the Visa brand.  To be successful, you will use strong analytical and leadership skills, contextual business sense and a creative flair to solve real world challenges for Visa and our clients.  Your expertise and insights will serve as a beacon to guide business decisions based on data.  The role will focus on developing global analytics insights and dashboards covering the entire payment life-cycle for CS & Risk client engagement, as well as internal data-driven strategy.  You will have regular exposure to the CS & Risk leadership team, and your actionable data insights will be the change agent, aimed at improving client payment performance holistically via both free and paid analytics support.

Essential Functions:

Will lead analytics and reporting initiatives that deliver actionable, data-driven insights to both internal and external Visa stakeholders, supporting both free and paid client engagement (for issuers, acquirers, processors, merchants, Fintech, etc.). This role requires strong SQL and Tableau skills, as well as strategic thinking, cross-functional collaboration, and a strong ability to translate complex data into meaningful business value. You will work on the innermost of Visa’s core data and systems, and contribute to the development of industry-leading capabilities to enhance Visa and Visa's clients' ability to manage payment lifecycle and fraud holistically. You must be able to work both independently and as part of a team to deliver on a dynamic set of needs in a fast-paced environment. Specific responsibilities include:

• Ensure data driven decision making is a priority for clients, colleagues, and other internal and external stakeholders
• Create global data solutions (dashboards & in-depth analysis) to enable CS & Risk Managers to have holistic and effective client engagements (both free and paid), covering issuers, acquirers, merchants/Fintech, processors, etc to improve their overall payment success holistically (including approval, fraud, dispute, etc.) with actionable recommendations.
• Compare client performance against industry best practices, inject new perspectives with a shrewd eye toward identifying performance and/or profitability improvement opportunities. Identify macro business and market trends that guide areas of future analysis
• Create internal dashboards to track KPI for top global initiative and enable data driven strategies, translating understanding of data, Visa’s products and services into client engagement strategies that yield financial and performance benefits, such as identifying which clients has what type of auth optimization or fraud reduction opportunities, capture the product adoption & utilization, quantify the business opportunity and ROI
• Be an expert at getting to the root of a problem, defining business objectives and formalizing data requirements – especially in a fast paced, fluid environment
• Craft meaningful presentations and insights from complex data with content that clearly presents opportunities in an accurate, understandable and engaging manner to executives
• Cultivate cross-functional partnerships, building relationship capital that facilitates the advancement of holistic/strategic initiatives. Serve as a strategic advisor to organizational leadership and peers – inclusive of BI&A, and functional teams across Visa.
• Contribute to