Senior Manager of QA

The Position

The Senior Manager of QA will lead the company’s quality assurance function partnering closely with Engineering, Product, Bioinformatics, and executive leadership to raise product quality across web and mobile experiences to a near-zero defect standard in production, with the level of polish expected from best-in-class consumer apps. Reporting to the senior Head of Engineering, you will be responsible for hiring and leading an international QA team and establishing the processes, standards, and operating rhythm for a standalone QA function.
This leader will own quality outcomes, including achieving exceptionally high product quality with near-zero production defects, driving stronger automation coverage across critical paths, standing up bug triage and response processes, and preventing recurring defects through root-cause analysis and continuous improvement. The role combines strategy, people leadership, hands-on quality expertise, and executive communication, and you will be in the codebase reviewing and contributing to test automation, not just managing from reports. You will have strong judgment, systems thinking, and a bias toward building durable processes that prevent issues before they reach customers.
The Impact

• Build and lead the QA function, including hiring, onboarding, and developing a high-performing team of Senior QA Engineers and QA Engineers. You will inherit an existing QA team of 4 engineers and scale the organization to approximately 8 to 10.
• Establish scalable QA processes, workflows, and standards that improve consistency, speed, and product reliability across the organization.
• Own the company’s quality strategy across web, mobile, and API surfaces, aligning testing priorities to business and product goals.
• Define and monitor quality metrics, then communicate progress, risks, and trends clearly to engineering leaders and executive stakeholders.
• Create and run a structured bug triage and response process so production issues are acknowledged, assigned, and resolved with urgency.
• Drive expansion of automated test coverage across critical user journeys while ensuring the team maintains strong manual, exploratory, and visual regression testing practices.
• Lead root-cause analysis for escaped defects and recurring issues, then implement preventive controls to improve long-term quality.
• Partner closely with Engineering, Product, Design, and other cross-functional teams to embed quality earlier in the development lifecycle and ensure high design fidelity and UI polish, including pixel-perfect visual QA on web and mobile surfaces.
• Mentor the team on testing strategy, tooling, prioritization, and best practices across functional, regression, mobile, API, automation, and design fidelity testing.
• Help shape specialization, scheduling, team rotations, and day-to-day execution so the QA team can operate independently and efficiently.
• This is a player-coach role, and you will stay hands-on by contributing directly to test strategy, reviewing and writing test automation code, and driving high-priority quality investigations.
• Introduce AI-powered testing approaches and evaluate tools that can improve speed, coverage, and defect prevention.

Dominant and Recessive Traits

• 8+ years of QA experience, including 3+ years leading QA teams in growth-stage environments.
• Proven experience building or significantly scaling a QA function, not only inheriting mature systems and processes.
• Deep technical expertise in test strategy, automation frameworks, CI/CD, API testing, mobile testing, modern QA tooling, visual regression testing, and design fidelity / UI testing.
• Experience with React and React Native testing environments, and mobile automation expertise using Appium or similar frameworks.
• Strong experience testing in a stack that includes a Typescript and Drupal backend, React for web, and React Native for mobile applications.
• Strong leadership and people management skills, with the ability to hire, coach, and scale a high-performing QA organization.
• Executive-level communication skills, including the ability to present quality metrics, influence leaders, and hold teams accountable.
• Experience with tools such as Playwright, Jira, and Bitbucket, plus familiarity with AI-assisted testing or AI-powered test generation.
• Background in health tech, fintech, or consumer tech, ideally within startup environments.
• US-based strongly preferred; must have significant working-hours