Manager, Infrastructure Operations

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. 

 

Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com. 

 

Position Summary:

As the Manager of IT Operations, you will lead Dover’s global data center, storage, hosting, and cloud operational services. In this role, you will be accountable for the reliability, performance, scalability, and security of core infrastructure services that support Dover’s global employees and OpCos, including critical manufacturing operations, engineering environments, and business systems. 

 

The IT Operations Manager will report to the Director of IT Operations with direct peers of managers over network, end user computing, and collaboration teams. This role has a small team of direct and indirect reports across several time zones. You will manage this team of IT professionals responsible for day to day operations across on premises data centers, cloud environments, enterprise storage platforms, backup/DR capabilities, and foundational hosting services. You will ensure operational excellence through proactive monitoring, incident management, service continuity, lifecycle management, and ongoing optimization of the hosting and storage landscape.

 

Equal emphasis will be placed on people management, technical leadership, process management, service delivery maturity, vendor governance, and continuous improvement of operational capabilities.
 

Essential Key Responsibilities:

•    Lead day-to-day operations of global hosting, storage, backup, and data center services (on prem and cloud) including incident management, problem resolution, and root cause analysis.

 

•    As a key leader within Global IT Operations, you will drive the adoption of standardized architecture, best operational practices, and repeatable processes across Dover and its Operating Companies (OpCos). You will collaborate with architecture, security, strategic third-parties, vendors, application teams, and OpCo teams, including IT and business stakeholders, to ensure hosting and storage platforms meet performance, compliance, and business availability requirements.

 

•    You will play a critical role in guiding Dover’s transformation toward modernized data center technologies, cloud-forward hosting strategies, automation, and enhanced resilience. This includes aligning roadmaps, coordinating infrastructure refresh programs, and ensuring new solutions transition smoothly into stable operations.

•    Oversee global hosting and storage infrastructure, ensuring high availability, resiliency, performance, and alignment with enterprise architectural standards and expectations.

 

•    Lead efforts, projects, and implementations for data centers, local infrastructure, cloud hosting platforms, and storage systems, including transformation, migrations, and participation in M&A activities.

 

•    Develop and enforce policies, procedures, and best practices for infrastructure operations, capacity management, data protection, and disaster recovery.

•    Manage vendor and other external relationships and service-level agreements (SLAs) for hosting and storage technologies, ensuring quality, cost efficiency, and contract compliance.

•    Act as a liaison between Dover IT, supplier-partners, functional owners, and Operating Company leaders to resolve conflicts, address operational issues, and support technology roadmap

•    Drive continuous improvement initiatives across infrastructure operations, including automation, monitoring enhancements, and operational efficiency gains.

•    Aligning with cybersecurity, application, and Operating Company teams globally to ensure secure, compliant, modern, and integrated hosting and storage solutions.

•    Integrally partner end-user services, collaboration, network, and other services teams to provide robust, technical, and innovative IT operations solutions

•    Lead and mentor global IT operations direct and indirect staff, fostering a culture of accountability, collaboration, innovation,